East Coast Retail Showroom Manager

Rep Fitness; Carlisle (Cumberland County); On-site; USD 63,000 - 75,000; Full time

Job summary

A leading fitness equipment company is seeking an East Coast Retail Showroom Manager to lead a team in exceptional customer service and showroom performance. This role involves developing sales strategies, managing budgets, and fostering a collaborative work environment. The ideal candidate will have retail experience and strong leadership skills, contributing to the company's mission of improving lives through fitness.

Benefits

Medical, Dental, Vision

401k and Roth options with employer match

4 weeks of PTO accrued during your first year

Employee discount on REP equipment and apparel

Daily snacks and drinks provided

Qualifications

• 2 to 3 years' experience in a retail or customer service environment.
• 1 to 2 years' experience leading and developing a team.

Responsibilities

• Lead and inspire a team of sales associates to deliver exceptional customer experiences.
• Manage the annual operating budget and monitor KPIs.
• Drive excitement for the company's products through hands-on demonstrations.

Skills

Customer Focus

Team Leadership

Sales Strategy

Problem Solving

Education

Bachelor's degree (B.A.) from four-year college or university

Tools

Microsoft 365

CRM

Shopify

Job description

JOB DESCRIPTION

Job Title: East Coast Retail Showroom Manager

Department: Sales & Support

Reports To: National Retail Manager

FLSA Status: Exempt

Compensation Base Range: $63,000.00 - $75,000.00 Annually

WHO WE ARE:

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000+ square feet of office and distribution space in the USA and internationally. With a dedicated team of over 180+ fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized many times - as one of Inc. 5000's fastest-growing private companies; as Newsweek's Reader's Choice Best Exercise Equipment Brand; and as the most popular brand in the home gym market (with cost in mind) by Garage Gym Experiment. From Men's Health to Self.com, Garage Gym Reviews, and Men's Journal, REP's products are consistently named the best in their class. We also boast impressive partnerships, such as providing F45's functional racks worldwide. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we continue to grow and bring new opportunities for those who want to be part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in Carlisle, Pennsylvania. Carlisle is considered one of the best places to live in Pennsylvania, and USA Today even nominated it as one of the Best Historic Small Towns in 2022. Carlisle is also a history lover's dream, as it played a significant role in the Revolutionary War. Amid this charming town, the REP kitchen is always stocked with healthy snacks, energy drinks, and protein. This is not a remote position and requires you to work in the office five days a week.

OUR CORE VALUES:

Think Like a Customer - We empathize with our customers; understand the 'why' behind every decision we make

Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday

Positive Attitude - Be a glass half-full kind of person and remember to have fun

Teamwork without Ego - We put the team above ourselves; we only win together

Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products, but to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.

We offer an exceptional compensation package which includes:

DAY ONE BENEFITS!

• Medical, Dental, Vision (Competitive Benefits Packages Offered)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)

RECHARGE YOURSELF!

• 4 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid Parental leave starting day 1
• Birthday - Paid day off

PUMPED-UP PERKS!

• Unique bonus structure that rewards exceptional individual performance as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment and apparel
• Daily snacks and drinks provided by REP (for onsite employees)
• 'Fitness' casual attire
• Company and team building events
• Professional growth and development within the organization
• LIFE-WORK balance

ABOUT THE ROLE:

The East Coast Retail Manager champions an energetic showroom environment by leading, coaching and inspiring a team of sales associates to deliver exceptional customer experiences. They own the store's performance against revenue and profitability targets-developing sales plans, monitoring KPIs, and motivating the team to exceed their goals. Equally at ease on the sales floor as they are behind the scenes, they drive excitement for REP's products through hands-on demonstrations, personalized consultations and community outreach. Above all, they thrive on building relationships, turning each customer interaction into an opportunity to strengthen brand loyalty and fuel growth.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Develop and manage the annual operating budget, forecasting revenues and expenses.
• Plan and optimize labor schedules to balance exceptional service with payroll targets.
• Identify creative opportunities-cross-merchandising, window displays, feature tables-to showcase key product lines.
• Lead by example on the sales floor, offering personalized consultations and hands-on demonstrations.
• Train and coach, your team to anticipate needs, resolve issues proactively, and exceed customer expectations at every touchpoint.
• Maintain deep knowledge of REP's full commercial and home-use equipment portfolio-including specs, applications, and competitive advantages.
• Master all standard operating procedures (inventory management, loss prevention, point-of-sale systems) and drive adherence across the team.
• Oversee daily showroom housekeeping: cleanliness, organization, and safety compliance (aisle clearance, equipment anchoring).

SUPERVISORY RESPONSIBILITIES:

• Manages East Coast Retail Specialist team, consisting of 2-3 full-time employees.
• Lead a high-level team by recruiting, selecting, onboarding, and training employees.
• Develop and maintain a schedule for employees, ensuring adequate personnel are on hand to provide outstanding customer support.
• Ensure team performance standards and procedures are met daily through coaching and counseling.
• Shadow and observe Retail Specialists once a month, ensuring selling behaviors match the standards set by REP.

WHAT YOU WILL BRING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• The ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, calculating key performance indicators. Ability to apply concepts of basic algebra and geometry.
• Proficient with Microsoft 365 applications; intermediate to advanced Excel skills.Experience working in CRM and/or Shopify is a plus.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree (B.A.) from four-year college or university preferred.
• 2 to 3 years' experience in a retail or customer service environment.
• 1 to 2 years' experience leading and developing a team.

CORE COMPETENCIES:

Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Ensures accountability - Holding self and others accountable to meet commitments.

Develops Talent - Developing people to meet both their career goals and the organization's goals.

Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Persuades - Using compelling arguments to gain the support and commitment of others.

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Directs Work - Providing direction, delegating, and removing obstacles to get work done.

Drives Results - Consistently achieving results, even under tough circumstances.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 50 pounds and rarely lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.

REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.