Early Payment Operations Team Leader

Oxygen Finance; United States; Remote; USD 73,000 - 99,000; Full time

Benefits offered by this job

Pension scheme

Private medical insurance

Life assurance

Cycle to Work

Discretionary bonus

Job summary

Oxygen Finance is hiring an EP Operations Team Leader in Birmingham to lead the Support Hub’s day‑to‑day activities, drive efficiency, and ensure service levels are met. You will coach staff, manage workflows, and act as the AP/P2P subject matter expert while partnering with Client Success Managers and senior operations leadership.

The role emphasizes governance, data analysis, and proactive problem-solving to optimise rebate yield and supplier payments within public sector partnerships.

Qualifications

• At least five years’ Purchase-to-Pay experience and team leadership.
• Strong analytical and quantitative skills with KPI focus.
• Understanding of audit controls and compliance requirements.
• Intermediate Excel, Word and PowerPoint proficiency.

Responsibilities

• Provide leadership, coaching and support to operational staff.
• Foster accountability, collaboration and continuous improvement across the Support Hub.
• Conduct performance reviews and development planning to meet future business needs.
• Support recruitment, onboarding and succession planning activities.
• Drive quality and compliance to meet SLAs and high service standards.
• Act as SME for Accounts Payable and P2P processes and governance.

Skills

Purchase-to-Pay

Team leadership

Analytics

Compliance

Excel

Project lifecycle

Tools

PowerPoint

Word

Job description

EP Operations Team Leader

About Oxygen Finance

Oxygen Finance is a wholly owned subsidiary of TruFin Plc, an AIM listed business. Oxygen’s HQ is located in Birmingham city centre.Oxygen is an ambitious and rapidly expanding business. Our fintech solutions help businesses thrive and public sector organisations deliver social benefit to our world. Our enviable client list includes FTSE100 businesses and some of the largest public sector organisations.Our vast data lakes and class‑leading products, combined with expert and professional teams, make our business successful. Oxygen’s company values are focused on our people, our clients, expert knowledge and performing with integrity.

Job Title: EP Operations Team Leader Business Function: Operations Reporting To: Rachel Hogan, Head of Operations Job Location: Birmingham Office Contract Type: Permanent – Full Time

Duties & Responsibilities

• Provide leadership, coaching and support to operational staff.
• Foster a culture of accountability, collaboration and continuous improvement across the Support Hub team.
• Conduct regular performance reviews and development planning, identifying training needs and ensuring the team develops the skills required to meet future business needs.
• Support recruitment, onboarding and succession-planning activities.
• Drive consistency, quality and compliance across operational activities, ensuring service-level agreements are consistently met and customer service remains exceptional.
• Act as the first-line escalation point for operational, client and service-related issues, ensuring timely resolution and clear stakeholder communication while escalating significant issues to the Head of Operations.
• Identify opportunities to streamline workflows, remove inefficiencies and improve operational processes.
• Act as an Accounts Payable and Purchase-to-Pay (P2P) subject matter expert, providing advice to clients where required and developing the team’s knowledge of current Accounts Payable processes.
• Establish and maintain operational documentation, procedures and knowledge resources.
• Own the reporting and governance of Rebate Yield, providing insight through data analysis and identifying areas of lost opportunity.
• Prepare standard internal governance reporting and external client-facing reports on Rebate Yield and programme performance where required.
• Work with Client Success Managers to identify the causes of lost rebate opportunities, track strategic supplier invoices and recommend improvements that support earlier payment to suppliers.
• Lead monthly internal calls with Client Success Managers, supporting Rebate Yield performance and acting as a compliance subject matter expert on complex issues.
• Identify, develop and embed continuous improvements relating to invoice acceleration and Early Payment programme performance.
• Support Oxygen’s P2P Improvement Leads with process-improvement work for operational clients where required.

The Team

Support Hub is central to the day-to-day operation of Oxygen’s Early Payment programmes. The team manages supplier set-up, first-line query handling and the file transfers that enable programmes to operate effectively for clients, primarily local authorities and NHS trusts.As EP Operations Team Leader, you will lead the team in delivering consistently against service-level agreements while maintaining high standards of quality, compliance and customer service. You will provide coaching and operational direction, resolve escalated issues and create an environment in which colleagues can develop their skills and improve the way the team works.You will also oversee programme compliance and invoice acceleration. Working alongside Client Success Managers, clients and Oxygen’s P2P Improvement Leads, you will analyse invoice performance, identify where rebate opportunities are being lost and recommend practical improvements to payment processes. This role would suit an ambitious and creative Accounts Payable Team Leader who wants to broaden their expertise, support public sector clients and develop within an organisation that champions internal growth and development.

Skills, Qualifications & Experience

You are able to demonstrate and possess the following attributes:

Essential

• At least five years’ Purchase-to-Pay experience, together with team leadership experience in a relevant field.
• Ability to build and manage a high-performing operational team.
• Strong analytical and quantitative skills, with the ability to manage targets against key performance indicators.
• Ability to understand and minimise operational risks, supported by a broad understanding of audit controls and compliance requirements.
• Integrity, credibility and a clear commitment to achieving company targets and goals.
• Experience of process and system-improvement initiatives.
• At least intermediate-level proficiency in Microsoft Excel, Word and PowerPoint.
• Project experience and an understanding of the project lifecycle.

Behaviours

• Financially literate, with the ability to analyse and interpret data.
• Excellent interpersonal skills.
• Confident working with internal and external stakeholders at different levels.
• Customer-focused approach.
• Well organised and able to prioritise tasks, using sound judgement to manage or elevate issues.
• Excellent written and verbal communication skills.

BenefitsWe believe our people are key to our success, which is why we offer a wide-ranging benefits package that supports your health, wellbeing and lifestyle, including:

• 25 days’ annual leave per year, plus statutory bank holidays.
• Additional company leave, including a Birthday Day Off, half-day Christmas Eve and half-day New Year’s Eve.
• Option to carry forward up to five days of annual leave, subject to the applicable policy.
• Option to purchase up to five additional days of annual leave, subject to approval and the applicable policy.
• Pension scheme with 5% employee and 4% employer contributions, administered through an optional salary sacrifice scheme.
• Private medical insurance with individual cover.
• Life assurance cover of four times annual salary.
• Access to a Digital GP service.
• Electric car scheme through salary sacrifice.
• Cycle to Work scheme.
• Charitable giving scheme.
• Company-matched charitable giving of up to £250 per employee each year.
• Complimentary tea, coffee, toast, soft drinks and fresh fruit available in the office.
• Eligibility for a discretionary bonus scheme after six months’ service, subject to the applicable scheme rules, individual performance and company performance.

We are a passionate, inclusive and diverse employer – we look forward to receiving your application!