Early Morning Stock Associate

Ross Stores, Inc.; Tacoma (WA); On-site; USD 23,598 - 24,287; Part time

Benefits offered by this job

Employee discounts

Health insurance

Vacation pay

Flexible spending accounts

Job summary

Ross Stores, Inc. is seeking a Retail Associate in Tacoma, WA. The role involves ensuring a positive shopping experience, assisting customers with queries, and maintaining store cleanliness. Candidates must have strong communication abilities and basic math skills. The position offers a pay range of $17.13 – $17.63 per hour and various benefits for full-time associates, including health insurance and employee discounts. Join a team committed to providing respectful and courteous service in a safe shopping environment.

Qualifications

• Ability to effectively communicate with customers and associates in a friendly manner.
• Ability to perform basic mathematical calculations often used in retail.

Responsibilities

• Ensure a positive shopping experience for customers.
• Assist customers and provide quick responses to inquiries.
• Maintain cleanliness and organization of the store.

Skills

Effective communication

Mathematical calculations

Customer service

Job description

General Purpose

The Retail Associate is responsible for ensuring that customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best‑practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be required to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations if such performance helps achieve our customer‑service and operational goals.

Essential Functions

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Keeps the floor clutter‑free and egress to emergency exits clear. Immediately corrects or reports any unsafe conditions or practices to store leadership.
• Treats all customers and associates with respect and courtesy; remains friendly and professional at all times. Recognizes fellow associates using company recognition programs.
• Assists customers in any way necessary—register‑trained, helps customers with merchandise, and answers questions politely and knowledgeably. Greets all customers by eye contact, smiling, and saying "hello" throughout the store and says "thank you" with each register transaction.
• Provides prompt and efficient responses to customers at all times. Responds to customer‑service calls immediately and handles all customer issues in a courteous and helpful way, calling a member of store leadership when needed.
• Represents and supports the company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas on the front end, sales floor, and restrooms to maintain merchandise, customer, and team areas.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash, credit‑card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, including identification of MOS merchandise, proper processing of each piece and notification of store leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge‑card, refund transactions, voids, and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all store best practices and minimizing steps and touches in their workflow.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution

Qualifications and Special Skills Required

Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner. Demonstrated ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements (ADA)

• Ability to use all store equipment, including PDTs, registers, and PC as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull and lift more than 25 pounds.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Certain assignments may require other qualifications and skills.
• For associates who work stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Supervisory Responsibilities

None

Compensation and Benefits

The base pay range for this role is $17.13 – $17.63 per hour; this range is just one component of the total compensation. Other rewards vary by position and location.

Benefits offered to all associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount; Identity Protection; Associate Purchase Program; Benefit Hub Discount Mall; Employee Assistance Program; and Commuter Benefits. Full‑time associates are eligible for extended benefits including medical, dental, vision health insurance, legal insurance, vacation buy, flexible spending account, health savings account, life/ADHD insurance, long‑term disability, enhanced maternity and parental leave benefit, vacation pay accrued at a rate of 10 days per year after eligibility commences, and 9 personal and company holidays. Eligible associates may also receive a bonus based on individual and business performance.

Equal Employment Opportunity

Ross is an equal‑employment‑opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), veteran status, marital or registered domestic partnership status, genetic information, LGBTQ+ status, and other protected categories.