Early Morning Retail Associate - Customer Service & Stock

michaels; Monaca (Beaver County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Commuter benefits

Voluntary insurance options

Job summary

Michaels in Monaca, PA is hiring a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout. You will assist with stocking, planograms, and omnichannel processes including BOPIS and SFS to keep the store well-merchandised and in stock.

The role emphasizes teamwork, safety, and adherence to SOPs, with opportunities to participate in framing-related duties and other store responsibilities as needed.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Job description

Michaels in Monaca, PA is hiring a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout. You will assist with stocking, planograms, and omnichannel processes including BOPIS and SFS to keep the store well-merchandised and in stock.

The role emphasizes teamwork, safety, and adherence to SOPs, with opportunities to participate in framing-related duties and other store responsibilities as needed.