Early Intervention Care Navigator.

State of Colorado; Denver (CO); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

11 paid holidays

Medical, dental, and vision plans

State paid life insurance policy

Retirement plans (defined benefit or 0

Optional 401(k) and 457 plans

Short-term disability coverage

Other life and disability plans

Credit Union membership

Training and professional development

Job summary

The Early Intervention (EI) program in Colorado coordinates developmental services for children from birth to age two with special needs, using referrals via multiple channels and a statewide Salesforce system. This role is the first point of contact for families, guiding them through evaluation access and program rights, and scheduling multidisciplinary assessments.

The position emphasizes culturally responsive communication, intake processing, and timely follow-through within a remote

Qualifications

• Six (6) years of full-time professional work experience in a field related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development and family studies, or a closely related field.
• Two (2) years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.

Responsibilities

• Receive referrals via the EI Colorado Referral Line, fax, and online referrals through the EI Salesforce data system.
• Serve as the initial service coordinator for families with infants or toddlers with diagnosed conditions or suspected delays.
• Explain the early intervention process and family rights to diverse families.
• Conduct intake questionnaires, explain evaluation processes, and schedule multidisciplinary evaluations.
• Enter child and family data into the system and coordinate referrals and timelines.

Skills

Communication skills

Organizational skills

Problem solving

Education

Bachelor's degree or higher

Tools

Salesforce

Microsoft Office

Google Applications

Job description

State Of Colorado Residency Required

NOTE: This announcement may be used to fill multiple openings. Colorado Governor Jared Polis is committed to building a Colorado For All, a place where everyone has an opportunity to succeed and live the Colorado way of life. Governor Polis is focused on lowering health care costs for hardworking Coloradans, transitioning the state to renewable energy sources, ensuring every Colorado child gets a quality education, and building an economy that works for everyone.

Committed to Diversity - We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities. If you’re looking for a place where you can be your authentic self at work and celebrate the uniqueness of those around you, then we want to talk to you! State of Colorado employees were asked to reflect on their experience with equity, diversity, and inclusion. Click here to learn more about their experiences Colorado For All - Colorado Employees Reflect on Equity, Diversity, & Inclusion .

We Offer a Generous Benefits Package Including

• 11 paid holidays per year plus vacation and sick leave
• Medical, dental, and vision plans
• State paid life insurance policy
• Choice of 2 retirement plans (defined benefit or defined contribution)
• Optional 401(k) and 457 plans
• State paid short-term disability coverage
• Additional optional life and disability plans
• Credit Union membership
• Training and professional development

To learn more about State of Colorado benefits visit: https://www.colorado.gov/dhr/benefits .

Some positions may qualify for the Public Service Loan Forgiveness Program . For more information, go to https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service.

This position will have the opportunity for a hybrid schedule (a combination of in-office and remote workplace). Please note - equipment provisioning and certain onboarding tasks will take place in person, in our downtown Denver office, on the first day of employment.

The Colorado Department of Early Childhood (CDEC) ensures the delivery of a comprehensive, community-informed, data-driven, high-quality, and equitable early childhood system that supports the care, education, and well-being of all Colorado's young children, their families, and early childhood professionals in all settings. CDEC provides access to collaborative, coordinated, quality early childhood programs and support to children, families, and early care professionals in an effort to best prepare Coloradans for future success. CDEC works with many partners, including parents, schools, child care providers, Early Childhood Councils, counties, Community Centered Boards, early intervention service providers, family resources centers, county human services, county public health, businesses, community organizations, and other stakeholders to provide high-quality early childhood and family support programs.

The Division of Community and Family Support (DCFS) provides communities and families with the support they need so children have a strong environment in which to thrive. It comprises fifteen distinct programs that work to ensure all families have equitable and easy access to high-quality services so that all children start school ready to succeed. These programs and services benefit families by strengthening collaboration and coordination between the state and local-level delivery systems. The Division works with many partners, including parents, childcare providers, early intervention services, family resource centers, early childhood councils, community mental health centers, health clinics, county departments, community organizations, and other stakeholders, to provide high-quality early childhood programs and implement effective prevention strategies to mitigate challenges faced by families that affect school readiness and academic success.

Description Of Job

The Early Intervention (EI) program provides developmental support and services for children from birth through two years of age who have special developmental needs. EI services can help improve a child’s ability to develop and learn as well as assist families by teaching new ways to promote a child’s development. The EI program provides services such as speech therapy, physical therapy, and other developmental services. EI is a voluntary program offered statewide and does not discriminate based on race, culture, religion, income level or disability.

What You’ll Be Doing

This position is responsible for receiving referrals via the EI Colorado Referral Line, fax, and online referrals through the EI statewide Salesforce data system for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay referred for evaluation to EI Colorado. As the initial service coordinator of record, this position is the first point of contact for families and is responsible for explaining the early intervention program and process for evaluation, family rights, eligibility, and service provision. This position is responsible for conducting the intake process and scheduling evaluation activities via the data system.

Major Job Duties Include, But Are Not Limited To

• Referral and Intake
  • This position is responsible for the timely response to referrals as part of a Referral and Intake Team that receives statewide referrals through the EI Colorado Referral Line, fax, and online via the EI Salesforce data system.
  • Acts as a first point of contact for families that have an infant or toddler with a diagnosed established condition or suspected developmental delay and serves as the initial service coordinator.
  • Explains early intervention and the evaluation process to families in a culturally responsive manner.
  • Conducts an intake questionnaire, provides information on the family’s rights, explains the evaluation process, utilizes developed protocols to determine the best disciplines to provide the multidisciplinary evaluation, enters child and family information into the data system, and schedules the multidisciplinary evaluation.
  • Sends referral status updates to the referral source.
• Evaluation Scheduling
  • Works independently in a remote working environment to schedule evaluations based on family preference and provider availability. Accesses statewide Salesforce data system to enter information and determine provider discipline, location, and availability.
  • Manages the missed appointment and reschedule process.
  • Documents work activities.
  • Works with the Intake Manager and other Care Navigators to ensure a smooth and positive experience for referral sources and families seeking an evaluation.
  • Adheres to all protocols and scripts to ensure a consistent and high-quality experience for families.
• Referral to Early Intervention (EI) Entities
  • Once a child is determined eligible or ineligible for early intervention services, completes a referral in the data system to the appropriate EI entity or, if ineligible, other resources to support the child and family.
  • Acts as a liaison to assigned EI entity to ensure a smooth transition (warm hand-off) to the receiving program and ongoing service coordinator.
  • Adheres to all required timelines to ensure that EI entities have ample time to begin timely services.
• Other duties as assigned

Residency Requirement

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

This posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description

H1B3XX

Administrator III

Minimum Qualifications

Experience Only: Six (6) years of full-time professional work experience in a field related to psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development, and family studies , or in an occupational field related to the job assigned to the position. Must have (2) two years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.

OR,

Education And Experience

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years ; psychology, sociology, social work, public policy, public administration, human services, education, early childhood, human development and family studies, or a closely related field is required. Must have (2) t wo years of professional experience working as a service coordinator, in a call center, or in an occupational field related to the work assigned to the position.

Note: The required experience must be substantiated within the work experience section of your application and in the supplemental questions. Your resume will not be reviewed to determine if you meet the minimum qualifications; only the work experience section and supplemental questions of your application will be reviewed to determine this. “See Resume” statements on the application will not be accepted. In addition, part‑time work will be prorated.

Substitutions:

Additional related experience may substitute for the education on a year‑for‑year basis. Additional appropriate education in a related field may substitute for the experience requirement on a year‑for‑year basis.

Preferred Qualifications

• State experience relevant to this position
• Superior oral and written communication skills
• Prior professional experience working in state, federal or county agency
• Experience working in a team setting
• Experience working with highly confidential information
• Proficiency using Microsoft Office Suite and Google Applications

Highly Desired

• Experience with Google Meet, Zoom, Teams, or other web‑based platforms for meetings
• Experience with Salesforce
• Proven editing abilities in composing, editing, and reviewing memos and documents

Conditions Of Employment

• A pre‑employment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions, convictions of crimes of moral turpitude, or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions, it is your responsibility to provide the CDEC with an official disposition of any charges.
• Travel - Occasional travel is required less than 5% of the time and may require travel in adverse conditions or overnight stays.

DEFINITION OF PROFESSIONAL EXPERIENCE: Work that involves exercising discretion, analytical skill, judgment, and personal accountability, and responsibility for creating, developing, integrating, applying, and sharing an organized body of knowledge that characteristically is uniquely acquired through an intense education or training regimen at a recognized college or university; equivalent to the curriculum requirements for a bachelor's or higher degree with major study in or pertinent to the specialized field; and continuously studied to explore, extend, and use additional discoveries, interpretations, and application and to improve data, materials, equipment, applications and methods.

Appeal Rights

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ( [e-mail] ), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at [phone]; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Supplemental Information

Department Contact Information

[e-mail]

METHODS OF APPOINTMENT: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.