Early Careers Program: Junior Customer Service Associate, Data Analysis

NielsenIQ; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Food vouchers of 62€ monthly

Additional medical insurance

Life insurance

Hybrid model: 3 days work from home

Free access to LinkedIn Learning

Job summary

NielsenIQ is looking for a Junior Customer Service Associate focused on Data Analysis. This role entails the accurate delivery of GfK reports to clients and ensuring client data is managed according to quality standards.

You will handle client access for reporting portals, perform quality checks, and collaborate with various internal teams. A university degree in Mathematics, IT, or Data Management is preferred. Benefits include a hybrid work model and additional medical insurance.

Responsibilities

• Distribute reports to external clients using GfK’s specialized applications.
• Perform quality control checks on all report deliveries.
• Configure, modify, and troubleshoot the online delivery system.
• Act as a contact point for local country teams and internal departments.
• Promote and adhere to global processes and best practices.

Skills

Proficiency in MS Office (Excel, Word)

Strong written and spoken English

Attention to detail

Analytical skills

Strong interpersonal skills

Education

University degree preferred in Mathematics, Information Technology, Data Management, or related field

Job description

Job Description

Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients. The role ensures that client data is distributed according to contractual agreements and quality standards, while also supporting internal teams and systems involved in the reporting process.

Key Responsibilities

Client Data Delivery

• Distribute reports to external clients using GfK’s specialized applications.
• Manage client access and settings for GfK reporting portals.
• Ensure timely delivery of data in line with contractual deadlines.

Quality Assurance

• Perform quality control checks on all report deliveries.
• Verify report content and confirm data publication.
• Maintain monthly performance reports on delivery efficiency.

Data Processing & System Management

• Configure, modify, and troubleshoot the online delivery system.
• Create, update, and maintain all elements of the reporting process to minimize rework.
• Work effectively with internal platforms and applications.

Collaboration & Communication

• Act as a contact point for local country teams and internal departments.
• Provide timely solutions to delivery‑related issues via internal communication systems.
• Participate in regular feedback sessions and performance reviews.

Compliance & Confidentiality

• Promote and adhere to global processes and best practices.
• Maintain strict confidentiality of client and internal data.
• Ensure compliance with internal standards and productivity targets.

General & Administrative Duties

• Participate in company‑organized training sessions.
• Log daily activities in the time tracking system.
• Report system issues that may impact workflow.
• Support team, department, and organizational tasks as needed.

Qualifications

Education

• University degree preferred in Mathematics, Information Technology, Data Management, or a related field.

Technical Skills

• Proficiency in MS Office (Excel, Word).
• Strong written and spoken English.

Business Knowledge

• Understanding of market and product specifics is an advantage.
• Familiarity with data processing methods, procedures, and tools.

Key Competencies

Analytical & Technical

• Attention to detail and high‑quality standards.
• Ability to understand and analyze data.
• Logical thinking and problem‑solving skills.

Communication & Collaboration

• Strong interpersonal and communication skills.
• Ability to build productive working relationships.
• Active listening and client orientation.

Integrity & Accountability

• Maintains confidentiality and acts with integrity.
• Takes personal responsibility and acknowledges mistakes.

Productivity & Initiative

• Results‑driven with persistence and follow‑through.
• Works effectively under deadlines and tracks progress.

Benefits

• Food vouchers of 62€ monthly.
• Additional medical insurance, including prophylactics, outpatient care, inpatient care, expenses for medications and medical products.
• Life insurance.
• A hybrid model of working: 3 days a week you work from home, 2 days from the office.
• Additional paid leave of 3 days in case of no overdue leave days from the previous year.
• Free access to LinkedIn Learning platform.
• Stability in a dynamic and international environment with an established position on the market.
• Opportunity to gain valuable experience and knowledge of FMCG at the country and international level.
• Friendly working environment.

Equal Opportunity Employer

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.