Early Careers - Experience Researcher Senior Intern

HCSC; Chicago (IL); On-site; USD 31,000 - 56,000; Full time

Job summary

Health Care Service Corporation (HCSC) offers a ten-week paid internship in Chicago, IL where you will join the Experience Researcher Senior Intern program, collaborate with cross-functional teams, analyze data, and support business objectives with member-focused solutions.

You will own components of project work with mentor guidance, conduct research, and develop recommendations that inform real business decisions, culminating in a final internship presentation to department leadership.

Qualifications

• Pursuing a master’s degree or higher in a field related to HCI, Experience Design, psychology, or analytics.
• Graduation date between December 2027 and June 2028.
• Minimum cumulative GPA of 3.0/4.0.
• Available for full duration of the 10-week program.
• Unrestricted US work authorization; sponsorship not available.

Responsibilities

• Actively participate in the internship program and support cross-functional teams.
• Conduct research, analyze data, and develop recommendations addressing business needs.
• Own components of project work with mentor guidance and deliverables.
• Collaborate with teams to improve business outcomes and member experiences.
• Develop and deliver a final internship presentation to leadership covering results and recommendations.

Skills

Data analysis

Quantitative research

Qualitative research

Communication

Problem solving

Education

Master’s degree or higher in HCI/Experience Design/psychology

Tools

Excel

Word

Access

Job description

IL - Chicago

R0056315

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This ten-week paid internship is located in Chicago, IL

What Are Your Responsibilities?

Experience Researcher Senior Interns are responsible for actively participating in HCSC’s formal internship program that leverages your skills, knowledge, and capabilities while providing meaningful experience supporting business objectives and member-focused solutions. Working closely with cross-functional teams in both business and technical areas, the Experience Researcher Senior Intern will contribute to project work, analyze information, and support the development of solutions that address organizational needs. The Experience Researcher Senior Intern is responsible for learning and applying specific aspects of the organization’s processes, programs, and technologies while demonstrating increasing independence and ownership of assigned deliverables.

This role will also need to:

• Own components of project work and deliverables with guidance from an assigned mentor and manager.
• Conduct research, analyze data and information, and develop recommendations that informreal businessdecisions.
• Collaborate with cross-functional teams.
• Support departmental initiatives that improve business outcomes and the member and client experience.
• Develop and deliver a final internship presentation to department leadership covering the project, results, and recommendations.
• Maintain complete confidentiality of company business andcomply withHIPAA, Diversity Principles, Corporate Integrity, and applicable compliance policies.

What Do You Need To Be Successful?

• Knowledge of financial and statistical analysis and interpretation.
• Quantitative and qualitative research and analytic skills.
• Initiative and persistence, with ability to meet deadlines.
• Strong analytical mindset with excellent problem-solving skills, innovation, creativity, and out-of-the-box thinking.
• Enthusiasm to enhance your own professional and personal development with a high attention to detail and strong data quality mindset.
• Entrepreneurial spirit and initiative to operate in ambiguous problem spaces and help define analytical approaches.
• Strong verbal and written communication skills with demonstrated interpersonal effectiveness.
• Strong interest in continuous learning and knowledge sharing with peers and team members.
• Passion and desire to learn the ins and outs of the health care industry and regulated environments.
• Practical, well-developed PC skills, especially Excel, Word, Access.

What Are the Requirements You Must Meet?

• Pursuing a master’s degree or higher-level degree with a focus in Human-Computer Interaction, Experience Design, Psychology, Engineering Design Innovation, marketing research, consulting, planning, finance, or statistics. Other related fields with comparable experience may be considered.
• Graduation date between December2027and June 2028
• Minimumcumulative GPA of 3.0/4.0.
• Available for the full duration of the10-weekprogram.
• Unrestricted authorization to work in the United States; sponsorship is not available for this role.

What Does the Internship Program Entail?

• Formal intern orientation to build business and industry acumen.
• Challenging, hands-on, real-world analytics and stakeholder experience projects with direct exposure to enterprise-level initiatives.
• Weekly networking opportunities among interns and company leaders.
• Professional development workshops and mentorship from analytics and stakeholder experience leaders.
• Volunteer activities.

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#hcscintern

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$22.54 - $40.31

Exact compensation may vary based on skills, experience, and location.

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For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities.

Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment.

HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations.

Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions.

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