Early Career Quality Analyst

Gainwell Technologies; Oklahoma; Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies in the United States is seeking an Early Career Quality Analyst to monitor and evaluate voice and non-voice interactions, ensuring accuracy, compliance, and a positive member experience. The role involves daily reviews and audits across multi-channel communications and collaboration with account teams to uphold standards.

Ideal candidates have a Bachelor's degree with QA knowledge or 2+ years in QA, proficiency with Microsoft Office and quality platforms, and strong

Qualifications

• Bachelor's degree or equivalent combination of education and experience in QA.
• Two or more years of QA principles and methodologies.
• Experience with MMIS functional areas and QA platforms.

Responsibilities

• Monitor and evaluate voice and non-voice interactions for quality.
• Conduct daily reviews and audits to ensure standards and compliance.
• Attend calibration sessions and share insights with stakeholders.
• Identify process improvements and data-driven opportunities.

Skills

QA principles

Cross-functional collaboration

Communication skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

SharePoint

CXOne

Verint

Job description

Early Career Quality Analyst

Location: Any city, OK, US, 99999

Work Mode: Virtual (Exception only)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aEarly Career Quality Analyst at Gainwell, you will be responsible for monitoring and evaluating voice and non-voice interactions (accuracy, compliance, and experience). This role supports our commitment to delivering exceptional member and provider experience and the assurance of accurate, and compliant work through measurement and analysis of calls, transactions, and related business processes. Responsibilities include conducting daily reviews and audits to ensure adherence to client, company, and regulatory standards, policies and procedures. You may contribute to planning, execution, and delivery of quality initiatives. By partnering with centralized and account teams, your work will enhance employee, member, and client experiences to help achieve organizational goals.

Here are the details on this position.

Your role in our mission

• Evaluate omni-channel interactions (calls, emails, chat, and back-office transactions) - including complex cases, for compliance with quality standards and regulatory requirements.


• Attend and, if required, facilitate or lead calibration sessions.


• Share insights and align with stakeholders through regular engagement sessions.


• Escalate and support resolution of unresolved matters, coaching referrals, and process improvement opportunities.


• Recommend process and policy enhancements based on data-driven insights.


• Utilize procedural and technology automation to improve QA efficiency and effectiveness.


• Remain current with industry best practices for contact center and back-office quality assurance.

What we're looking for

• Bachelor's degree or equivalent combination of education and experience, including two or more years of quality assurance (QA principles and methodologies, or subject matter expertise of areas to be evaluated).


• Demonstrated subject matter expertise with one or more MMIS functional areas: Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, DBO, or Provider Relations SURS.


• Demonstrated ability to collaborate with team members across multiple areas.


• Proficiency in Microsoft Office Suite and Sharepoint, with familiarity in contact center and back-office quality platforms (CXOne, Verint, etc.).


• Strong written and verbal communication skills, with proven ability to work effectively with diverse teams.

Preferred Qualifications

• Strong organizational and time management skills.


• Skilled at working independently and collaboratively.


• Demonstrated adaptability to change and continuous improvement.

What you should expect in this role

• Fully remote options from Contiguous US locations only


• Video cameras must be used during all interviews, as well as during the initial week of orientation


• Photo will be taken during screening for verification in all steps of the recruitment process.


• The deadline to submit applications for this posting is October 7, 2026

Please ensure you join all screenings, interviews and meetings from a quiet location with a stable internet connection.

Video is required for screenings and interviews, so please test your camera and microphone in advance.

Do not use AI tools, virtual backgrounds/filters, or visual enhancements during the interview

The pay range for this position is$37,700.00-$53,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

• our generous, flexible vacation policy


• a 401(k) employer match


• comprehensive health benefits


• educational assistance


• variety of leadership and technical development academies to help build your skills and capabilities

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.