EAP Consultant Full-Time Remote (Licensed and living in Texas)

Acentra Health; United States; On-site; USD 59,840 - 74,800; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement savings

Corporate wellness

Educational assistance

Corporate discounts

Job summary

Acentra Health is seeking an EAP Consultant, Mid to deliver tele-mental health EAP services for employees, managers, and eligible family members. Texas licensure is required. The role emphasizes direct counseling, case management, and collaboration with stakeholders to optimize services.

The position offers comprehensive benefits and requires adherence to HIPAA and corporate policies, with a focus on privacy, professionalism, and quality client outcomes.

Qualifications

• Active, unrestricted Texas Licensed Counselor
• 3+ years of clinical experience
• 1+ years of case management review experience
• Proficiency in Microsoft Word, Excel, and other Microsoft Office apps

Responsibilities

• Provide direct counseling and outreach services in the EAP program.
• Refer to treatment services and community resources as needed.
• Maintain caseloads and documentation per policy.
• Adhere to HIPAA, privacy, and security requirements.
• Collaborate with internal/external stakeholders to improve services.
• Communicate scope of EAP services clearly to clients and managers.

Skills

Licensed Counselor

Clinical experience

Case management

MS Word

MS Excel

Communication skills

Education

Master's or Doctoral degree in Social Work, Counseling, or related field

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Job Summary

The EAP Consultant, Mid provides a comprehensive range of tele-mental health Employee Assistance Program (EAP) services to employees, managers, and eligible family members. Must be licensed in Texas.

Responsibilities

• Consistently provide exceptional and proactive services as a licensed clinician.
• Provide direct counseling and outreach services that create awareness of EAP services.
• Make referrals to treatment services where appropriate, ensuring a satisfactory client experience transitioning from EAP services to treatment services.
• Refer to community resources to support clients’ well-being and mental health.
• Comply with all Clinical and Professional protocols, processes, and Acentra Health policies.
• Understand the scope of EAP services and as needed, communicate that scope to external parties, including clients, managers, and other support staff.
• Consult with Acentra Health supervisors concerning clinical case staffing and high-risk cases.
• Maintain and manage a caseload of direct service counseling clients, maintaining case records following Acentra Health policies and practices.
• Display excellent teamwork, communication, and collaboration with your manager and other Acentra Health staff.
• Work in collaboration with other internal and external stakeholders, always displaying professionalism.
• Using a consultative approach, establish effective relationships with our clients and proactively collaborate on opportunities for product enhancement and optimization services to meet the client’s specific needs.
• Exhibit excellent interpersonal and problem‑solving skills to retain and service our clients and the organization.
• Maintain the security of areas, materials, and private information. This includes physical and virtual storage and filing.
• Maintain a professional demeanor with customers and co‑workers to represent Acentra Health’s values and standards.
• Perform daily duties and undertake and complete related projects in the area of expertise with minimal supervision.
• Additional related projects/tasks/duties assigned by the position’s manager.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Qualifications

• Required Qualifications:
  • An active, unrestricted, Texas Licensed Counselor in the behavioral healthcare field issued by the Department of Safety and Professional Services (WDSPS).
  • Master's or Doctoral degree in Social Work, Counseling, Marriage and Family Therapy, or a related field.
  • 3+ years of clinical experience.
  • 1+ years of case management review experience.
  • Proficiency in using Microsoft Word, Excel, and other applications in the Microsoft Office suite.
• Preferred Qualifications:
  • 5+ years of clinical experience.
  • EAP experience.
  • Excellent written and verbal communication skills.
  • Ability to work independently.
  • Maintain a high level of confidentiality.
  • Good problem‑solving skills.
  • Work telephonically and with computer systems.
  • Assist members and conduct outreach to members without prior engagement.
  • Flexibility and strong organizational skills.
  • Strong understanding of cultural competency when working with the population.
  • Ability to multi‑task and prioritize with variable and sometimes conflicting deadlines, superior attention to detail, and demonstrated decision‑making ability.
  • Demonstrated initiative and judgment in the performance of job responsibilities.
  • Maintain professionalism, flexibility, and dependability under pressure.
  • Strong communication, interpersonal, organizational, time management, and customer service skills with a strong focus on building and maintaining relationships with internal/external customers and facilitating meetings.
  • Ability to research/identify and apply appropriate standards of care.
  • Interest in continuous learning and a commitment to staying informed on regulatory changes.

Experience in Lieu of Degree

For non‑clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor’s degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate’s degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor’s degree.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

Pay range: $59,840.00 – $74,800.00 per year.

EEO Statement

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.