EA-Support Specialist I (Seasonal)

Bonterra; Washington (District of Columbia); Hybrid; USD 53,000 - 65,000; Full time

Job summary

Bonterra is seeking a detail-oriented client services specialist to support Democratic campaigns, parties, PACs, and progressive organizations using NGP VAN and related tools. You'll handle web-based training, onboarding new customers, and resolve issues on a fast-paced frontline team.

This seasonal role emphasizes strong communication, problem-solving, and the ability to work with multiple orgs. Applicants should have experience with fundraising or compliance tools and a passion for progressive

Qualifications

• At least two years experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits.
• Experience using NGP8, EveryAction, VAN or VoteBuilder as part of day-to-day responsibilities.
• Excellent oral and written communication skills and strong problem-solving ability.
• Professional phone manner and self-motivation.
• Detail-oriented with prompt follow up.
• Interest in Democratic and progressive politics.
• Training or teaching experience.
• Experience in customer relations or similar field.
• Position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
• No sponsorship for employment authorization.

Responsibilities

• Triage and resolve client issues with collaboration with sales, product, data, and/or engineering teams; spend about 90% on cases or Zoom calls.
• Maintain knowledge of primary business line and Digital at a basic level.
• May work with assigned clients as back-up to an Account Manager or senior CS.
• Perform public training in business line and digital.
• Take direction from Team Leads on cases to meet standard.

Skills

Communication skills

Critical thinking

Customer service

Tools

NGP8

EveryAction

VAN

VoteBuilder

Job description

US Annual Salary: $58,700

About Us

NGP VAN is the winningest technology platform in the history of democratic and progressive causes, working tirelessly to innovate and advance the technology our clients rely on to bolster our democracy. We help power the trailblazers, campaigners, and advocates fighting up and down the ticket for equality, racial justice, reproductive freedom, democracy, climate reform, and more- including the national Democratic committees and progressive organizations, thousands of Democratic campaigns, hundreds of labor unions, advocacy organizations, progressive and non-partisan PACs, and other organizations.

About the Role

As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but youll also be conducting web-based training and getting new customers up and running with our tools. Our staff aren t just people who do support or training, they are expert practitioners who make our clients able to do their social missions. Social mission is at the core of what we do, and we re looking for people who love our clients (and their causes) as much as we do. Please note: This is a seasonal position with an expected end date of 12/31/26

Essential Position Duties and Responsibilities

• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams spending approximately 90 percent of your time on cases/zoom calls
• Maintain knowledge of primary business line and support Digital at a minimum basic level
• May work with assigned clients as back-up to an AM or more senior CS person
• Perform public training in business line and digital
• Takes direction from Team Leads on cases to meet team claiming standard

Requirements

• At least two years experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.
• Experience using NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, ideally in an admin capacity or playing a leadership role in a campaign or organization.
• Excellent oral and written communication skills, strong critical thinking, logical problem-solving ability, and a willingness to learn.
• Professional phone manner, patience, and proven ability to self-motivate and demonstrated work ethic.
• Detail-oriented, with attentive and prompt follow up.
• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.
• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
• Experience in customer relations or an equivalent field, though not required, is valued.
• This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.
• At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Our Culture

At NGP VAN, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture here.

Compensation & Benefits

We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details here. Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of NGP VANs total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program.

Equal Opportunity & Accommodations

At NGP VAN, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please submit a request.

At its core, NGP VAN is so much more than a software company. We re a trusted industry leader driven by a central mission: to help elect more Democrats and advance progressive causes. For over two decades, NGP VAN has served at the heart of the Democratic and progressive movement - powering more electoral victories than any other company in this space. We work with campaigns and causes up and down the ballot to do everything they need to achieve their goals. From voter and supporter outreach, volunteer recruitment and management, fundraising, advocacy, and more, our software helps elect changemakers at all levels of government and propel progressive policies nationwide. Most importantly, our team is personally invested in the future of our movement. As former campaign managers, candidates, organizers, and fundraisers, we re driven by the desire to make our government more representative and effective, our policies more forward-thinking, and our world a better place.