E911 EMERGENCY MEDICAL DISPATCHER (EMD)

The State of New Hampshire; Concord (NH); On-site; USD 30,000 - 41,000; Part time

Job summary

The State of New Hampshire is seeking an E911 Emergency Medical Dispatcher (EMD) in Concord. This part-time role involves operating a state-wide emergency telecom system, assessing callers, and dispatching police, fire or medical services as needed.

Applicants must have a 4-year combination of education/experience in related fields and at least 1 year of public safety dispatch. A rigorous training program and background checks are required.

Qualifications

• Equivalent combination of 4 years of education and experience after high school.
• Experience in paramedicine, firefighting, emergency medical services, dispatch, law enforcement or related field involving high-volume public interaction.
• Public safety dispatch experience is preferred.

Responsibilities

• Operate a complex multi-screen emergency telecommunications system to receive and process 9-1-1 calls.
• Interrogate callers, assess situations, and route to appropriate emergency services.
• Provide pre-arrival life support instructions per national standards and local policies.
• Maintain professionalism and effective communication under high-stress conditions.
• Support non-English callers and assist with language services as needed.

Skills

Public safety dispatch

Customer service

High-volume calls

Communication

Education

High school diploma or equivalent

Related field education/experience

Job description

For assistance, contact the State of New Hampshire - Division of Personnel Monday through Friday 8:00 AM - 4:00 PM EST 603-271-3261 or [e-mail]

E911 EMERGENCY MEDICAL DISPATCHER (EMD) (Job ID: 53597)

110 Smokey Bear Blvd, Concord NH 03301

Employment Type: PART-TIME

Salary: $22.50/hour - $30.02/hour

Location: US:NH:CONCORD

Post Date: 09/22/2026

Close Date: 10/06/2026

Summary

Operates a state-wide emergency telecommunications computerized console system to receive, assess, make judgment, and forward to appropriate emergency service providers emergency request for police, fire, or medical assistance. Provides life sustaining instructions for medical patients until arrival of responding medical personnel while following strict division, State, and national standards and policies.

Minimum Qualifications

Education/Experience: Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in the fields of paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction, with at least 1 year of experience in public safety dispatch.

License/Certification: None

Other Requirements

1. Must successfully participate in various assessment tools administered by the New Hampshire Department of Safety, Bureau of Emergency Communications, such as a multiple-choice written examination, a job compatibility assessment, a computer-based dispatch simulation, and a structured interview. These assessments are designed to measure possession of knowledge, skills and abilities identified by the agency as necessary for satisfactory job performance.
2. Must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.
3. Selected candidate will undergo a criminal background check and motor vehicle records check in order to ensure suitability for exposure to confidential information.
4. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Mandatory overtime may be required on occasion. May be required to work at either Laconia or Concord locations for periods of time.

Trainee Option

Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in ‘trainee status’ for this position.

Preferred Qualifications

Education and experience in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction.

After-Hire Requirements

1. Must obtain certification as an Emergency Medical Dispatch and certification as a TTY/TDD operator within ninety (90) days of hire and maintain throughout employment.
2. Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with regular evaluations to ensure compatibility, suitability and ability to learn the complex computer systems, equipment, processes, procedures, and regulations while providing first-rate customer service in an expedient, timely, accurate and courteous manner in a high volume, stressful environment. Continued employment is contingent upon successfully completing all aspects of the training program within the first 4 months of employment.

Career Advancement Opportunities

In-Band Advancement Available: No

Broad Group Level Advancement Available: No

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

• Operates complex, multi-screen, computerized telephone system to answer Enhanced 9-1-1 calls, Next Generation 9-1-1 technology to process emergency messages via current technology such as text messaging, and agency developed, multi-functional mapping system to locate cellular callers from the public requesting immediate emergency assistance.
• Interrogates callers in emergency situations, interprets responses, makes assessment and judgment of issues reported, and transfers those calls to appropriate emergency service providers by using sophisticated logic and reasoning ability.
• Determines what pre-arrival life support instructions are required for medical calls including instructions for airway management, CPR, the Heimlich maneuver, and childbirth in accordance with national standards for accreditation and local quality assurance standards set for this agency by the New Hampshire Medical Control Board.
• Consistently utilizes skills necessary to control a diverse range of callers in fluid, critical, difficult, or unusual situations, consulting with supervisors as needed while maintaining a high alert status during periods of sustained high stress, mental fatigue, and complex conditions to effectively assist the callers in need.
• Maintains a professional level of customer service and sensitivity throughout all aspects of processing calls to provide the public with accurate and timely responses while simultaneously providing dispatch agencies with accurate information, support and collaboration necessary to result in the best outcome for callers.
• Operates TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) Telephony keyboard, which requires training in American Sign Language Gloss to assist callers with hearing impairments. Provides language services to non-English speaking callers.
• Assists with mentoring new employees in the overall E 9-1-1 process, including the use of standards, procedures and equipment as well as record keeping and database updates. Assists with educating first responders and dispatchers of the features of the emergency medical system and call processing.
• Monitors 9-1-1 data to get real-time information about emerging threats, such as flu epidemics, poisonings, or biological attacks, provides key surveillance and operational information to public health and safety partners.
• Corrects address discrepancies by entering information directly into the Automatic Location Information (ALI) Discrepancy Database.

Additional Information

For further information please contact Michele Wilcox-Favre, Training Development Manager, at [e-mail].

EOE

TDD Access: Relay NH1-800-735-2964