E-Store Shipping Assistant- Le Labo - Part Time - Nashville, TN

The Estée Lauder Companies; Nashville (TN); On-site; USD 18,570 - 30,940; Full time

Benefits offered by this job

Health insurance coverage

Wellness programs

Retirement savings plans

Paid leave programs

Education-related programs

Job summary

Estée Lauder Companies is seeking an E-Store Shipping Assistant to support operations at the Hub E-Store Region, focusing on order fulfillment and inventory management. The role includes collaborating with the Concierge team and ensuring efficient dispatch of all orders.

The ideal candidate will possess strong organizational skills, effective multitasking abilities, and a passion for delivering outstanding customer experiences. The position offers a pay range between $13.48 and $22.46 per hour, based on experience.

Qualifications

• Excellent organizational skills and the ability to multitask effectively.
• Proficient in time management and prioritization of work assignments.
• Capable of working independently in a high-paced work environment.

Responsibilities

• Manage order processing targets and expectations efficiently.
• Collaborate with the Concierge team for fulfilling special requests.
• Conduct inventory management and monitoring of supply levels.

Skills

Organizational skills

Time management

Attention to detail

Multitasking

E-commerce shipping software

Tools

Mac Applications

Microsoft Office

Job description

JOB SUMMARY

The E-Store Shipping Assistant plays a crucial role in the day-to-day operations of the Hub E-Store Region. The position encompasses a wide range of responsibilities, including inventory and stock management, online order fulfillment, and collaboration with the Concierge team for special requests and orders. The assistant is stationed at the boutique and reports to the Store Manager.

Primary Responsibilities

• Fulfillment & Dispatch Goals (85%)
  • Efficiently manage a high-volume workload to meet order processing targets and expectations.
  • Process orders received through the ecommerce platform.
  • Pick, prepare, and pack orders according to packaging standards.
  • Consistently meet business targets and exceed customer order expectations.
  • Effectively manage and resolve any errors or discrepancies in order fulfillment.
  • Ensure all orders are dispatched within 2 business days upon receipt.
  • Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log.
  • Stock build of necessary WIP goods and collateral.
  • Train temporary personnel for assembly projects, pick, prep, pack.
  • Execute opening and closing procedures for the Ecom while adhering to company policy in collaboration with the Estore Supervisor & Store Manager.
• OMNI Collaboration (5%)
  • Process BOPIS (Buy Online, Pick-up In Store) through the Online Fulfillment system.
  • Collaborate cross‑functionally with the FSS team in processing Online Refills through the Online Fulfillment system.
• Inventory Management / Safety Goals (10%)
  • Receive goods and verify quantities against records.
  • Maintain daily organization of stock and monitor supply levels.
  • Conduct monthly cycle counts and assist with end‑of‑year inventory.
  • Maintain an organized and safe work environment in the Ecom stockroom and report issues to the Store Manager.
• Champion & Steward – Le Labo Values
  • Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission.
  • Demonstrate kindness, respect, empathy, inclusion and humility in all interactions.
  • Embody the values of the manifesto and drive accountability for contributing to the growing internal culture of LeLabo.
  • Create value and positive impact across all elements of the brand, operations, teams, partners and the broader world.
  • Exude passion for LeLabo and deeply appreciate, understand the brand DNA.

Qualifications & Skills

• Excellent organizational skills and the ability to multitask effectively.
• Proficient in time management and prioritization of work assignments.
• Capable of working independently in a high‑paced work environment.
• Strong attention to detail and problem‑solving abilities.
• Passionate about providing an exemplary customer experience.
• Proficiency with Mac Applications and Microsoft Office.
• Experience with e‑commerce shipping software is a plus.
• Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
• Must be able to stand, bend, twist, and walk for the length of the shift.
• Ability to lift at least 30lbs.

Pay Range

The anticipated hourly range for this position is $13.48 to $22.46. Exact hourly rate depends on experience, skills, education and budget. The range may vary by geographic location. In addition to hourly rate, an annual discretionary bonus program, education incentives and other benefits may apply.

Benefits

• Health insurance coverage (medical, dental, vision).
• Wellness and family support programs.
• Life and disability insurance.
• Retirement savings plans.
• Paid leave programs.
• Education‑related programs.
• Paid holidays and vacation time.
• Other benefits subsidized or fully paid by the company.

Equal Opportunity Employer

The Company will not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable law, genetic information, or any other characteristic protected by federal, state or local law. The Company will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices.

Applicants with disabilities requiring accommodation must notify the Company in writing within 182 days after becoming aware of the need for an accommodation.

Note: The Company adheres to the Fair Chance Hiring Law, and its workers’ compensation law requirements, in compliance with state regulations.