e-Live Verification Phone Agent

Uhaul; Phoenix (AZ); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Live Verify Phone Agent, where you will engage with customers using the Truck Share 24/7 program. This role involves verifying customer information, handling inbound and outbound calls, and providing exceptional service via chat. You'll be part of a dynamic team that values communication and efficiency, ensuring every customer has a smooth rental experience. With flexible scheduling and the opportunity to work from home, this position is perfect for those looking to balance work and personal commitments while contributing to a company that prioritizes a healthy work environment.

Benefits

Medical Reimbursement Indemnity Plan

Dental Plan

Vision Plan

Retirement Savings 401(k) Plan

Qualifications

• 1+ years of phone customer service experience preferred.
• Good listening skills and ability to multitask are essential.
• Technical requirements include Windows 11 and good internet speed.

Responsibilities

• Handle customer claims via Truck Share 24/7.
• Make outbound verification calls and assist customers online.
• Ensure compliance with company policies and document customer concerns.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Technical savvy

Logic and reasoning

Education

High school diploma or equivalent

Tools

Windows 11

Webcam

USB headset

Job description

Location:

2727 N Central Ave, Phoenix, Arizona 85004 United States of America

Part-Time Live Verify Phone Agents work with customers who opt to rent with U-Haul using our Truck Share 24/7 program. Customers process their rental and dispatch through the U-Haul app on their smartphones.Live Verification Phone Agents review the customer's information and are responsible for ensuring that everything meets the required standards before approving the rental dispatch. This position involves receiving inbound calls, making outbound calls, and interacting with customers via chat to explain or obtain the required information for rental. You will assist multiple customers digitally or via chat simultaneously.

MUST include in your application to be considered:

• Screenshot of your results for the Computer Specs test - must pass to be considered
• Screenshots of your scores for the Facial Recognition Assessment - must pass 80% to be considered
• Complete your Computer Literacy and Typing Assessment: Assessment Link
• It is IMPERATIVE to carefully read and follow the instructions regarding tech requirements.

Rate of pay: $16/hr (may vary depending on state or local minimum wage laws)

Schedules:

Current needs are for shifts in Arizona time:

• 5:00 am - 11:00 am - Days Off: Mon/Thurs or Mon/Tues
• 10:00 am - 4:00 pm - Days Off: Mon/Thurs or Mon/Tues
• 7:00 am - 2:00 pm - Days Off: Mon/Thurs or Mon/Tues

• Priority: Friday 3 pm - 10 pm
• You must be available to work holidays.
• 25 hours of availability per week
• Required: Friday, Saturday, and Sunday (6 hours each day)

Part-Time Benefits include:

• Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Essential Functions:

• Handle claim sessions for customers via Truck Share 24/7.
• Review sessions for accuracy and answer customer questions.
• Determine actions using instructional materials.
• Make outbound verification calls.
• Communicate efficiently and courteously via phone or chat.
• Ensure compliance with U-Haul policies to retain customer loyalty.
• Respond to communications promptly.
• Listen to and document customer concerns, resolving issues when possible.

Requirements:

• Good listening, verbal, and written communication skills in English.
• Inbound call experience preferred, high volume preferred.
• At least 1 year of phone customer service experience with excellent customer service skills.
• Technically savvy preferred.
• Skills in logic, reasoning, time management, facial recognition.
• Proficiency, attention to detail, interpersonal skills.
• Ability to multitask and assist multiple customers online and via calls.
• Post-training, assist customers online and on inbound calls simultaneously.
• Reasonable and predictable attendance.

Training / Education:

• One week of instructor-led training, followed by independent work with ongoing education, coaching, and counseling.
• Class schedule: Tuesdays, Wednesdays, Fridays - 9 am-1 pm AZ or 4 pm-8 pm AZ.

Work from Home Requirements:

• Quiet, private workspace.
• Camera on and microphone unmuted during training and meetings.
• Childcare and dependent arrangements as if working at a U-Haul site.
• All work duties performed at your home address.
• Manager approval required for computer switches/substitutions.

Technical Requirements:

• Windows 11 OS.
• 16GB RAM minimum (32GB recommended).
• CPU benchmark score of 6,000 minimum (10,000 recommended).
• SSD with at least 5GB free space.

Additional Hardware:

• Webcam (external or built-in).
• Wired USB headset.

Internet Speeds:

• Ping under 100 ms.
• Download at least 50MB (100MB recommended).
• Upload at least 5MB (10MB recommended).

Restrictions: Applications are not accepted from residents of WA, CA, CO, MD, NM, or outside of the US.

U-Haul is committed to a healthy work environment and is an equal opportunity employer. All applicants will be considered without regard to protected characteristics. Accommodations are available upon request during the selection process.