E-Commerce Staff Assistant (Public Service Administrator, Opt. 3)

State of Illinois; Springfield (IL); Hybrid; USD 96,000 - 141,000; Full time

Benefits offered by this job

Health insurance

Flexible work schedules

Paid vacation days

Paid sick time

Personal days

Paid holidays

Pension plan

Job summary

The State of Illinois invites applicants for an E-Commerce Staff Assistant (Public Service Administrator, Opt. 3) role with the Department of Innovation & Technology.

The position emphasizes technical assistance, coordination with external agencies, and leadership of complex application development projects within Revenue operations. Annual salary ranges from starting $8,571 to $12,651 monthly, with hybrid in-office work.

Qualifications

• Requires a four-year college degree with coursework in MIS, CS, IT or related field.
• Requires three years of professional MIS/CS/IT experience.
• Three years leading complex application development projects.
• Experience with enterprise systems and business process improvements.
• Ability to develop and maintain MeF/AI/ML related solutions.

Responsibilities

• Serve as E-Commerce staff assistant supporting the Illinois Department of Revenue.
• Develop and maintain communication with outside agencies and vendors for data requirements.
• Coordinate and direct revenue application planning standards and procedures.
• Lead project teams for highly complex application development initiatives.
• Stay current on IT developments through continued education and training.

Skills

Project leadership

Application development

MeF/AI concepts

SQL/VB.Net/OO programming

C# development

Education

Four-year college degree in MIS/CS/IT or related field

Tools

Microsoft SQL

VB.Net

C#

Object-oriented programming

Job description

E-Commerce Staff Assistant (Public Service Administrator, Opt. 3)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 59172
Opening Date: 10/27/2026
Closing Date: 11/12/2026
Agency: Department of Innovation and Technology
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: Management Information System/Data Processing/Telecommunications
Bilingual Option: None
Salary: Anticipated starting salary: $8,571 monthly; Full range: $8,571-$12,651 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators, Juvenile Justice School Counselors and Special Education Resources Coordinators, and Physicians AFSCME
Merit Comp Code:
Work Hours: Mon-Fri 7:45am-4:15pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 101 W Jefferson St, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as E-Commerce Staff Assistant for DoIT/DoR providing technical assistance, advice and guidance on the highly complex program aspects of the Electronic Commerce/Internet Development Unit. In this role you will develop and maintain communication with outside agencies, vendor groups and Section Manager to obtain and share information on program data requirements related to major project implementations of new data sources, new programs, and testing of initiatives and directives. In addition, you will perform highly responsible functions coordinating and assisting with the direction of Revenue application planning standards and procedures for use by all staff in the Section. This position also serves as a project team leader for application development projects of a highly complex nature affecting the Section systems. If you possess these knowledges, skills, abilities and experience, we invite you to apply to join the DoIT team!

Benefits

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid paternal leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under administrative direction, serves as E-Commerce staff assistant for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Revenue (IDOR) providing technical assistance, advice, and guidance on the highly complex program aspects of the Electronic Commerce/Internet Development Unit.
• Develops and maintains communication with outside agencies, vendor groups and Section Manager to obtain and share information on program data requirements related to major project implementations of new data sources, new programs, and testing of initiatives and directives.
• Performs highly responsible functions coordinating and assisting with the direction of Revenue application planning standards and procedures for use by all staff in the Section.
• Serves as a project team leader for application development projects of a highly complex nature affecting the Section systems.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to four (4) years college with coursework in management information systems, computer science, information technology or directly related fields.
• Requires three (3) years of professional experience in management information systems, computer science, information technology or directly related field.

Specialized Skills

• Requires three (3) years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.
• Requires three (3) years of professional experience utilizing Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.
• Requires three (3) years of professional experience with C#, including the ability to develop, modify, test, and implement complex application components within integrated enterprise systems.
• Requires one (1) year of professional experience applying AI/ML operational concepts, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation within an enterprise technology environment.

Preferred Qualifications

• Three (3) years of professional experience leading and executing complex application development projects, including research, design, analysis, and implementation of enterprise systems and business process improvements.
• Three (3) years of professional experience utilizing Microsoft SQL, VB.Net, object-oriented programming, and related development tools to design, enhance, and troubleshoot enterprise-level applications and system interfaces.
• Three (3) years of professional experience with C#, including the ability to develop, modify, test, and implement complex application components within integrated enterprise systems.
• One (1) year of professional experience applying AI/ML operational concepts, including responsible development, evaluation, model monitoring, transparency practices, governance alignment, and risk mitigation within an enterprise technology environment.
• Three (3) years of professional experience with Modernized e-File (MeF), including coordinating application changes, performing system testing, and supporting interface requirements across multiple teams and processing groups.
• Three (3) years of professional experience in a large, multi-tiered IT environment, collaborating across divisions, supporting system users, and following established IT standards and procedures.
• Three (3) years of professional experience working with the GenTax Integrated Tax System or comparable tax processing systems, including applying system functionality to support program requirements, legislative changes, and operational initiatives.
• Developed verbal and written communication skills, demonstrating the ability to translate complex technical information into clear, precise guidance for diverse audiences including staff, management, outside agencies, vendor groups, and governance bodies.
• Ability to develop and maintain effective working relationships with internal staff, cross-functional IT teams, external agencies, vendors, and governance partners to support major project initiatives, system enhancements, and responsible AI adoption.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a tax compliance and position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires ability to travel in performance of the duties.
• Requires ability to work overtime OR serve on an on-call basis.
• Requires ability to work outside of normal business hours to meet deadlines.
• Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
• Requires ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing or involves sitting most of the time with some pushing and pulling of arm or leg controls.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).