E-Commerce Specialist

Goodwill Industries of Southwestern Michigan; Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Goodwill Industries of Southwestern Michigan is seeking an E-Commerce Specialist for an in-person role. You will manage online storefronts, post items, photograph products, price listings, and assist customers to drive online sales and profitability.

Join a mission-driven team that values collaboration, data-driven decisions, and hands-on operational excellence while supporting community programs and sustainable reuse.

Qualifications

• High school diploma or GED preferred but not required.
• Must be proficient with computers and online research.
• Experience with posting items on online marketplaces is preferred.

Responsibilities

• Identify objects to sell online and look for new products to maximize growth.
• Photograph items for online posting.
• Research, price, and post items on sales platforms.
• Assist with customer service and inventory management.
• Coordinate with other departments to optimize products for sale.
• Perform additional duties as assigned by management.

Skills

Computer skills

Internet research

Online listing posts

Customer service

Adaptability

Self-motivated

Education

High school diploma or GED

Tools

Digital camera

Job description

Goodwill Industries of Southwestern Michigan

E-Commerce Specialist

In-Person Position

WHY WORK FOR GOODWILL?

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.

ABOUT OUR ORGANIZATION

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.

General Responsibilities

The primary responsibility of the E-Commerce Specialist is to drive production and sales across various E-Commerce Sales Platforms (Shopgoodwill, Ebay, etc.) to help the Online Store meet sales and profitability goals. They will also assist in the day-to-day operations of said E-Commerce Sales Platforms. The E-Commerce Specialist must model and promote the core values of the agency – People, Positivity, Collaboration and Success.

Essential Duties, Responsibilities and Functions

• Identify appropriate objects to sell online and look for new products and avenues to maximize growth.
• Photograph objects and products in professional ways for online posting
• Research, price and post objects and products for sale on various E-Commerce Sales Platforms
• Assist with customer service and inventory management.
• Communicate with other departments and stores to optimize products received for sale.
• Perform any additional duties as assigned by management

Required Knowledge, Skills and Abilities

• Demonstrates competence in computer use
• Ability to perform internet searches using a variety of search engines
• Ability to post items for sale on a variety of E-Commerce Sales Platforms
• Ability to determine value of objects and products using written and online research
• Demonstrates skill in using digital camera/cell phone/I-Pod
• Experience working with/knowledge of various technology and/or collectables is preferred.
• The ability to adapt to new ideas
• Self-driven with a want to achieve/succeed.

Education

High school diploma or GED preferred but not required

Physical Requirements

Must be able to lift 35 pounds repeatedly, reaching, bending, twisting; extended periods spent standing

Other

Must be able to work Monday thru Friday and occasional weekends

Must pass a pre-employment background check

Goodwill Industries of Southwestern Michigan