E-commerce Product & Search Relevancy Expert

Telus Digital AI Solution; United States; Remote; USD 34,000 - 83,000; Full time

Job summary

TELUS Digital seeks an E-commerce Product & Search Relevancy Expert to guide AI-driven product matching across vast catalogs. You will define pairs, assess compatibility, and review metadata to ensure correct cross-sell and accessory suggestions.

The role requires strong analytical abilities, attention to visual detail, and efficiency with large datasets, with a focus on accurate classifications and brand alignment in remote, contractor-friendly engagement.

Qualifications

• Experience in search relevancy, product categorization, or e-commerce content moderation and annotation.
• Bachelor's degree in any field.
• Analytical ability to learn and differentiate between technical product categories quickly.
• High sensitivity to visual aesthetics and ability to spot subtle mismatches in style or price positioning.
• Comfort navigating large datasets and high-volume SKU catalogs while maintaining quality.
• English proficiency at least B1 (Intermediate) to navigate technical documentation.

Responsibilities

• Create Pairs: Match products based on color, pattern, and style so they are visually consistent.
• Check Compatibility: Ensure products work together for the same use case (e.g., gravel biking vs. road cycling).
• Review Metadata: Assess gender, price segment, and seasonality for logical, commercial matches.
• Maintain Data Integrity: Keep a clean, structured list of matches following brand and category guidelines.
• Category Research: Learn nuances of new product domains to pick best matches.

Skills

Experience in search relevancy

Analytical skills

Attention to detail

Efficiency with large datasets

English proficiency

Education

Bachelor's degree

Job description

About the Role:

At TELUS Digital, we help the world’s biggest brands build smarter technology. As an E-commerce Product & Search Relevancy Expert, your mission is to help an AI learn how to suggest the perfect products to online shoppers. You will look at massive catalogs across various industries and decide which items belong together. You act as the "human logic" that ensures a customer sees a matching set or compatible accessories instead of a random, incorrect suggestion.

What You’ll Do:

• Create Pairs: Match products based on color, pattern, and style so they are visually consistent.
• Check Compatibility: Ensure products actually work together for the same use case. (Example: Matching the right technical gear for specific sub-disciplines like gravel biking vs. road cycling).
• Review Metadata: Look at gender, price segment, and seasonality to ensure recommendations are logically and commercially sound.
• Maintain Data Integrity: Keep a clean, structured list of matches that follow strict brand and category guidelines.
• Category Research: Quickly learn the nuances of new product domains to pick the best matches. (Example: Researching technical differences in skiing, cycling, or gym fitness gear).

Qualification path

Mandatory Qualifications:

• Experience: A proven track record in search relevancy, product categorization, or e-commerce content moderation and annotation.
• Education: A minimum of a Bachelor's in any field.
• Analytical Skills: The ability to learn and differentiate between technical product categories quickly.
• Attention to Detail: High sensitivity to visual aesthetics and the ability to spot subtle mismatches in style or price positioning.
• Efficiency: Comfortable navigating large datasets and high-volume SKU catalogs while maintaining quality standards.
• English Proficiency: Minimum B1 (Intermediate) level to navigate technical documentation and product attributes.

Assessment:

In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification.

Why Join the TELUS Digital AI Community:

• Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts.
• Impactful Expertise: Use your native language and academic degree to shape real-world AI systems and products used by millions every day.
• Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies.
• Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects.
• Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology.

TELUS Digital AI Community:

Our global AI Community is a vibrant network of more than one million contributors from diverse backgrounds who help customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and contribute to the development of innovative AI technologies used by some of the world's largest brands.

Independent Contractor Relationship:

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.