E-Commerce Operations Manager

Ocean State Job Lot; Philadelphia (Philadelphia County); On-site; USD 80,000 - 90,000; Full time

Job summary

Ocean State Job Lot is seeking an E-Commerce Operations Manager to enhance our growing E-commerce business. The role involves managing key accounts, achieving sales targets, and collaborating with multiple teams to optimize performance.

The ideal candidate will have a background in E-Commerce account management, strong analytical skills, and a proven record in meeting sales quotas. This position offers a competitive salary ranging from $80,000 to $90,000, depending on experience.

Qualifications

• BA/MA Degree in Business or Sales Management preferred.
• Experience in E-Commerce account management and digital merchandising.
• Ability to manage the complete sales cycle.

Responsibilities

• Manage relationships with key accounts to drive sales growth.
• Collaborate with e-commerce marketing to meet business requirements.
• Analyze competitive landscape to inform strategy.

Skills

E-Commerce account management

Analytical skills

Presentation skills

Sales forecasting

Microsoft Office proficiency

Education

BA/MA Degree in Business / Sales Management

Tools

Microsoft Excel

Product information management systems

Job description

Dietz & Watson’s growing E-commerce business is looking for an experienced account manager to join our team and take an immediate active role to continue to build our best-in-class e-commerce program. The E-Commerce Operations Manager is responsible for growing relationships with key accounts, achieving sales targets, profitability and ensuring complete channel partner success. Ideal candidates will be organized self-starters, have experience in the digital space and experience working with major E-commerce sites. Successful candidates will also possess high analytical acumen skills, strong presentation skills, and the ability to leverage resources that drive category growth.

This is an excellent opportunity to join our organization during an exciting time of development and change and play an intricate role in growing our E-commerce business on a national scope.

• Establish productive, professional relationships with key personnel in assigned accounts and data supplier vendors (IRI, Retailer Specific Accounts, etc.) to drive category growth and results
• Build solid internal partnerships with internal Retail Marketing, Sales, & Analytic Teams
• Collaboration with the e-commerce marketing team to ensure all channel partner business requirements are met
• Optimizing Product Search and navigation, promotional content slots, product content, merchandising, and cross sell opportunities.
• Negotiate and manage price alignments
• Meet or exceed assigned sales and profit objectives within assigned accounts and trade spending programs
• Sales forecasting, monitoring sales results and reporting directs the achievement of short and long term business objectives, is responsible for designated complete account ownership and achievement of annual sales budgets
• Work with customers to plan and set performance objectives, financial targets, and critical milestones associated with a productive key account relationship
• Work closely with Brick & Mortar sales & marketing teams to identify in-store opportunities based on on-line success
• Proactively assess, clarify, and validate account sales, marketing and technology needs on a regular basis
• Collaboration with merchandising and product development to deliver impactful assortments that drive channel growth
• Research, analyze, and document the competitive landscape
• BA/MA Degree in Business / Sales Management
• Key understanding & experience of systems and how to drive sales online
• E-Commerce account management and/or digital merchandising experience
• Ability to own the complete sales cycle, while managing all internal and external relationships
• Exceptional verbal, written, and presentation skills
• Proficiency in business tools including Microsoft Office, with high focus on Excel and various product information management systems
• Proven ability to meet sales quotas and business development targets
• Ability to own, create, and manage strategic business plans
• Proficiency in managing new product launches and category review process with channel partners
• This position requires some travel – time will vary based on accounts

Salary: $80,000-90,000 based on experience