E-Commerce Operations Manager

JMJ PHILLIP; New York, Town of Islip (NY, NY); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking an E-Commerce Operations Manager to optimize daily operations of their growing online business. This role is crucial for ensuring seamless order fulfillment, efficient inventory management, and effective coordination across teams. The ideal candidate will have strong analytical skills and a deep understanding of e-commerce platforms and logistics, driving performance in a fast-paced environment.

Benefits

Competitive salary

Comprehensive benefits

Collaborative work environment

Qualifications

• Proven experience managing e-commerce operations in a multi-channel environment.
• Strong understanding of online order processing and fulfillment logistics.

Responsibilities

• Manage end-to-end e-commerce order processing for timely delivery.
• Monitor inventory levels and implement systems to reduce discrepancies.
• Track KPIs related to sales and fulfillment times.

Skills

Analytical Thinking

Problem-Solving

Organizational Skills

Communication

Education

Bachelor’s degree in Business

Supply Chain Management

E-Commerce

Tools

Shopify

Amazon

Magento

Job description

We are seeking a results-driven E-Commerce Operations Manager to lead and optimize the daily operations of our client's growing online business. This role is critical in ensuring seamless order fulfillment, efficient inventory management, and smooth coordination across internal teams and external partners. The ideal candidate is an analytical thinker with a strong understanding of e-commerce platforms, logistics, and customer experience, with the ability to drive performance and scalability in a fast-paced environment.

Position Responsibilities

Order Fulfillment & Logistics Oversight

• Manage end-to-end e-commerce order processing to ensure timely and accurate delivery
• Coordinate with fulfillment centers, shipping carriers, and warehouse teams to streamline logistics operations
  

Inventory Management

• Monitor inventory levels across platforms and locations to maintain optimal stock levels
• Implement systems to reduce stockouts, overstock, and inventory discrepancies
  

Platform Operations & Optimization

• Oversee product listings, pricing accuracy, and promotional campaigns across e-commerce platforms
• Troubleshoot technical and operational issues to maintain a consistent customer experience
  

Customer Experience & Service Coordination

• Collaborate with customer service teams to ensure inquiries, returns, and complaints are resolved efficiently
• Analyze customer feedback and order data to improve processes and satisfaction
  

Data Analysis & Performance Reporting

• Track KPIs related to sales, returns, fulfillment times, and platform performance
• Generate reports and insights to guide operational decisions and identify opportunities for improvement
  

Cross-Functional Collaboration

• Partner with marketing, IT, and product teams to align initiatives and ensure operational readiness
• Act as a liaison between internal teams and external vendors to support ongoing e-commerce strategy
  

Prerequisites

• Proven experience managing e-commerce operations, ideally within a multi-channel or direct-to-consumer environment
• Strong understanding of online order processing, fulfillment logistics, and inventory systems
• Experience with major e-commerce platforms (e.g., Shopify, Amazon, Magento, or similar)
• Excellent analytical, problem-solving, and organizational skills
• Strong communication skills and ability to work cross-functionally in a collaborative environment
  

Certifications (Preferred, but Not Required)

• Bachelor’s degree in Business, Supply Chain Management, E-Commerce, or a related field
• Certifications in e-commerce platforms, logistics, or operations management are a plus
  

What the Role Offers

• A key role in scaling a fast-growing e-commerce operation
• The ability to drive impactful change across operations and customer experience
• Competitive salary and comprehensive benefits
• A collaborative work environment that values innovation, efficiency, and continuous improvement
  

Why Hauppauge?

Hauppauge offers the ideal blend of professional opportunity and quality of life. As a well-established business hub, it provides access to skilled talent, modern infrastructure, and a community that supports innovation and growth. Working here means being part of a dynamic environment where your contributions directly influence company success and customer satisfaction.