E-Commerce Manager

Michiana, Inc.; South Bend (IN); Hybrid; USD 51,000 - 62,000; Full time

Job summary

Michiana, Inc. operates the Bendix Campus in South Bend, IN, and seeks an E-Commerce Manager to oversee daily online-store operations, ensuring efficient workflows, quality control, and timely order fulfillment.

You will schedule staff, manage inventory, and optimize pricing across platforms such as Shopify, eBay, and Amazon while leading a team and participants in mission-driven work.

Qualifications

• High school diploma or equivalent, or ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with ability to motivate staff and hold them accountable.
• Excellent communication skills for interacting with staff, customers, and management.
• Solid understanding of sales, budgeting, financial reporting, and inventory management to ensure store profitability.
• Strong problem-solving, critical thinking, and organizational skills in a fast-paced environment.
• Experience with Shopify, eBay, Amazon, or proprietary online store systems.

Responsibilities

• Oversee daily e-commerce operations, ensuring efficient workflow, quality control, and timely order fulfillment.
• Schedule staff and equipment to meet customer demands while maintaining organized inventory storage.
• Design and maintain workstations, ensuring proper material flow and adherence to security measures.
• Train and develop employees and program participants, providing feedback in collaboration with Mission Services.
• Manage and update e-commerce platforms, pricing strategies, and vendor relationships to optimize costs and business performance.
• Maintain professionalism in customer and vendor communication, while monitoring industry trends and business growth opportunities.
• Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.
• Conduct annual performance reviews by evaluating employee contributions, providing constructive feedback, setting goals for professional development, and fostering a culture of growth and accountability.

Skills

Supervisory experience

Leadership

Communication skills

Sales & budgeting

Inventory management

E-commerce platforms

Digital marketing basics

Problem solving

Education

High school diploma or equivalent

Tools

Shopify

eBay

Amazon

Proprietary online store systems

Job description

# E-Commerce ManagerBendix Campus - South Bend, IN 46628## OverviewSalary Range$56,650.00 Salary/yearPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolTravel PercentageNegligibleCategoryRetail## Description# *Job Objective:*To oversee the daily operations of the E-Commerce Department, ensuring a safe, organized, and efficient work environment. Manage workflows to support order fulfillment while maintaining high standards of quality, service, and value to meet customer expectations***.*** This position reports to District Manager who evaluates performance annually.In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.# # *Supervisory Responsibilities:** E-Commerce department employees* Program participants assigned to E-Commerce department## *Essential Job Functions:** Oversee daily e-commerce operations, ensuring efficient workflow, quality control, and timely order fulfillment.* Schedule staff and equipment to meet customer demands while maintaining organized inventory storage.* Design and maintain workstations, ensuring proper material flow and adherence to security measures.* Train and develop employees and program participants, providing feedback in collaboration with Mission Services.* Manage and update e-commerce platforms, pricing strategies, and vendor relationships to optimize costs and business performance.* Maintain professionalism in customer and vendor communication, while monitoring industry trends and business growth opportunities.* Administer and oversee employee disciplinary actions in accordance with company policies, ensuring fairness, consistency, and proper documentation.* Conduct annual performance reviews by evaluating employee contributions, providing constructive feedback, setting goals for professional development, and fostering a culture of growth and accountability.* Other duties as assigned by supervisor.## Qualifications## *Required Education and Skills:** High school diploma or equivalent, or the ability to obtain through The Excel Center.* Minimum of two years of supervisory experience.* Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.* Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.* Solid understanding of sales, budgeting, financial reporting, and inventory management to ensure store profitability.* Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.* Experience with Shopify, eBay, Amazon, or proprietary online store systems.* Basic understanding of digital marketing, product listings, and optimizing content for online visibility.* Familiarity with e-commerce software, POS systems, shipping tools, and Microsoft Office/Google Suite.* Knowledge of inventory control, order fulfillment, and shipping logistics.* Ability to track sales trends, pricing strategies, and key performance metrics.* Ability to pass a criminal background check and drug screen.* Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.## *Qualifications:** Authorized to work in the United States.* Flexible availability.* Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.