E Commerce Listing Specialist - Giant Drive

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking an E‑Commerce Catalog Associate responsible for photographing and listing items on our online platforms and maintaining the inventory system.

The role requires attention to detail, accuracy in listings, and ability to identify rare items. You will also handle customer inquiries and keep work areas clean.

No prior experience required; background check is required. Knowledge of Google, eBay, Amazon, and Excel is helpful.

Qualifications

• High School Diploma or GED required.
• No previous experience required.
• No professional certifications required.
• Criminal background check required.
• E‑commerce research and listing experience preferred.
• Knowledge of Goodwill product lines preferred.
• Category skills in jewelry, games, media or electronics may apply.
• Knowledge of Google, eBay and Amazon; Excel and online research preferred; strong writing; photo capability required.

Responsibilities

• Meets or exceeds daily listing requirements.
• Lists all items accurately with no typos.
• Identifies rare, collectible and/or unique items for online sales.
• Achieves an average selling percentage of 80%.
• Responds to customer service inquiries to ensure satisfaction.
• Maintains clean, organized work and storage areas.

Skills

Photography

Strong creative writing

Online research

Education

High School Diploma or GED

Tools

Google

eBay

Amazon.com

Excel

Digital camera usage

Job description

Position Summary

Responsible for photographing and listing items online, within our E-Commerce platforms. Associate must also store and maintain inventory system for E-Commerce items.

Essential Duties

(Other duties within the scope of this position may be assigned.)

1. Meets or exceeds daily listing requirements.
2. Lists all items accurately with no typos or spelling errors.
3. Identifies rare, collectible and/or unique items which will generate online sales.
4. Achieves an average selling percentage of 80%.
5. Responds to customer service inquiries to ensure customer satisfaction.
6. Maintains clean, organized work and storage areas.

Supervisory Responsibilities

The associate in this position does not have any supervisory responsibilities.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED required.
• No previous experience required.
• No professional certifications are required for this position.
• The associate is not required to drive as part of their job duties.
• The associate in this position will be required to successfully pass a criminal background check.
• E-commerce research and listing experience, or equivalent knowledge from personal on-line sales experience, preferred. Knowledge of Goodwill's product sales lines (i.e.- music, jewelry, art, electronics, cameras, etc.), preferred.
• Specific category skills and knowledge, such as jewelry, games, media, instruments, and electronics may factor into an Associates day to day responsibilities. In some instances, those skilled individuals may become subject matter experts and devote more/all of their time to specific categories, like those listed above.
• Knowledge of online programs such as Google, EBay, and Amazon.com, required. Experience with Excel and online research, strongly preferred. Strong creative writing ability, required. Knowledge of digital camera use, and ability to take acceptable digital photos for online listings, required.

Competencies

Lives the Values, Drives for Results, Customer Focus, Communication, Job Skills Knowledge

Safety Statement

Associates are required to follow Goodwill's safety rules and regulations, as outlined in Goodwill's policies.

Information Privacy and Security

This associate may have access to Confidential Information (CI) and is required to be familiar with the Goodwill Privacy policy 10.23 related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.

Physical Demands/Work Environment/Work Conditions

• The associate is required to lift 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds.
• The associate works in an environment with frequent exposure to extreme atmospheric conditions (temperature, noise, fumes, dust, etc.).
• The associate must be available to work evenings and/or weekends as business needs dictate.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.