E Commerce Lead Associate - Giant Drive

City of Lincoln; Richmond (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Goodwill of Central and Coastal Virginia is seeking a Supervisor to oversee daily e-commerce operations, including production, shipping, and customer service. You will work with listing specialists, photographers and shippers to optimize listings and efficiency.

Responsibilities include photographing/evaluating items, shipping sold items, and maintaining inventory levels for listings. Strong writing and Excel skills are required, with experience in online marketplaces (Google, eBay, Amazon).

Qualifications

• Knowledge of online programs such as Google, eBay and Amazon.com.
• Experience with Excel and online research, strongly preferred.
• Strong creative writing ability, required.
• Knowledge of digital camera use and the ability to take acceptable digital photos for online listings, required.

Responsibilities

• Selects, photographs, describes and lists items of value on e-Commerce sites.
• Ships sold/paid auction items via Shipping Carrier to Customers.
• Responds in a timely manner to customer service emails and phone calls.
• Facilitates pulls of unsold e-commerce items, and getting them packed to move to post Retail.
• Creates daily production goal sheets for listers and shippers and works with the staff to ensure goals are met.
• Tracks department’s production results weekly/monthly for average # of listings, % sold, and average transaction.
• Explores new category ideas for increased e-commerce listings and revenue.
• Educates store managers on appropriate listing items and coordinates with store managers to maintain necessary inventory for listings.
• Unloads supply and product trailers, as well as loads return trailers.

Skills

Online marketplaces knowledge

Creative writing

Email/phone communication

Customer service mindset

Tools

Excel

Digital photography

Job description

• Location 120 Giant Dr,Richmond, VA, 23224,United States
• Base Pay $18.00 - $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Contact information

• Name Talent Acquisition
• Phone [phone]

Description

Position Summary

With support of the manager, oversees daily operations in E-commerce Department, including production, shipping, and customer service. Works side by side with listing specialists, photographers and shippers to execute procedures and improve department efficiencies.

Essential Duties (Other duties within the scope of this position may be assigned.)

• 1. Selects, photographs, describes and lists items of value on e-Commerce sites.
• 2. Ships sold/paid auction items via Shipping Carrier to Customers.
• 3. Responds in a timely manner to customer service emails and phone calls.
• 4. Facilitates pulls of unsold e-commerce items, and getting them packed to move to post Retail.
• 5. Creates daily production goal sheets for listers and shippers and works with the staff to ensure goals are met.
• 6. Tracks department’s production results weekly/monthly for average # of listings, % sold, and average transaction. Works with team to ensure production standards are met.
• 7. Explores new category ideas for increased e-commerce listings and revenue.
• 8. Educates store managers on appropriate listing items and coordinates with store managers to maintain necessary inventory for listings
• 9. Unloads supply and product trailers, as well as loads return trailers.

Education/Experience/Certificates/Security Clearance

• Knowledge of online programs such as Google, EBay and Amazon.com, required.
• Experience with Excel and online research, strongly preferred.
• Strong creative writing ability, required.
• Knowledge of digital camera use and the ability to take acceptable digital phots for online listings, required.

Goodwill of Central and Coastal Virginia is anEqualOpportunity/AffirmativeAction employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact the recruiting team at Goodwill of Central and Coastal Virginia at804-745-6300or via email at [e-mail]. All information you provide will be keptconfidential and will be used only to the extent required to provide needed reasonable accommodations.