E Commerce Lead Associate - Giant Drive

Goodwill of Central and Coastal Virginia; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Goodwill of Central and Coastal Virginia seeks an E-commerce Operations Associate to oversee daily activities in the department, coordinating with listing specialists, photographers and shippers to optimize listings, shipping and customer service. This role supports production targets and helps drive revenue through new listing ideas.

The position requires strong writing, comfort with online marketplaces (Google, eBay, Amazon) and Excel proficiency, plus a valid Driver's license and background

Qualifications

• High School Diploma or GED preferred.
• 1-3 years' experience in a related field required.
• Valid state driver's license, insurance and satisfactory driving record required.
• Criminal background and sex offender checks may be required.
• Ability to operate PC and databases; Microsoft Office experience preferred.
• Knowledge of online programs such as Google, eBay and Amazon.com required.
• Experience with Excel and online research strongly preferred.
• Strong creative writing ability required.
• Knowledge of digital camera use for online listings required.

Responsibilities

• Selects, photographs, describes and lists items of value on e‑commerce sites.
• Ships sold/paid auction items via Shipping Carrier to customers.
• Responds promptly to customer service emails and phone calls.
• Facilitates pulls of unsold e‑commerce items and prepares them for post‑Retail movement.
• Creates daily production goal sheets for listers and shippers; monitors goals.
• Tracks weekly/monthly production results for listings, sales, and transactions.
• Explores new category ideas to increase e‑commerce listings and revenue.
• Educates store managers on listing items and coordinates inventory needs.
• Unloads supply and product trailers, and loads return trailers.

Skills

Supervisory experience

Strong writing

Online marketplaces

Excel

Customer service

Education

High School Diploma or GED

Tools

Excel

Job description

Position Summary

With support of the manager, oversees daily operations in E-commerce Department, including production, shipping, and customer service. Works side by side with listing specialists, photographers and shippers to execute procedures and improve department efficiencies.

Essential Duties

1. Selects, photographs, describes and lists items of value on e-Commerce sites.
2. Ships sold/paid auction items via Shipping Carrier to Customers.
3. Responds in a timely manner to customer service emails and phone calls.
4. Facilitates pulls of unsold e-commerce items, and getting them packed to move to post Retail.
5. Creates daily production goal sheets for listers and shippers and works with the staff to ensure goals are met.
6. Tracks department's production results weekly/monthly for average # of listings, % sold, and average transaction. Works with team to ensure production standards are met.
7. Explores new category ideas for increased e-commerce listings and revenue.
8. Educates store managers on appropriate listing items and coordinates with store managers to maintain necessary inventory for listings
9. Unloads supply and product trailers, as well as loads return trailers.

Supervisory Responsibilities

The associate in this position has supervisory responsibility for designated associates in their department.

Education/Experience/Certificates/Security Clearance

• High School Diploma or GED preferred.
• 1-3 Years' experience in a related field required.
• No professional certifications are required for this position.
• Valid state driver's license, insurance and satisfactory driving record are required.
• Associates in this position will be required to successfully pass a criminal background check and sex offender check.
• Ability to operate PC and databases required. Experience with current Microsoft Office systems preferred.
• Knowledge of online programs such as Google, EBay and Amazon.com, required.
• Experience with Excel and online research, strongly preferred.
• Strong creative writing ability, required.
• Knowledge of digital camera use and the ability to take acceptable digital phots for online listings, required.

Goodwill of Central and Coastal Virginia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.