E-Commerce Lead Associate (3613)

Goodwill South Florida; Miami Gardens (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Goodwill South Florida is seeking a detail-focused team member for an E-Commerce 3PL warehouse role in Miami Gardens. You will handle mainline processing, photography, item listing training, metrics and quality assurance.

The job requires lifting up to 25 pounds and advanced basic computer skills. Responsibilities include overseeing listers and photographers to meet daily targets, reviewing postings in real time, and managing customer service tickets with professional communication.

Qualifications

• Ability to read and write in English and perform basic calculations.
• Education level equivalent to high school or higher.
• Must be able to lift up to 25 pounds (up to 50 pounds in some cases).
• Basic computer skills and task-oriented, dependable mindset.

Responsibilities

• Process items accepted/rejected from locations; some lifting required.
• Ensure quality listings are accurate and posted timely.
• Review photography and take corrective action for quality images.
• Analyze daily postings and take real-time corrective actions.
• Oversee customer service tickets; ensure professional responses.
• Supervise listing counts: 100–120 per lister daily.
• Supervise photographers: 100–120 listings daily per photographer.
• Monitor processed items: 300–400 per processor daily.
• Fulfill all other duties as assigned.

Skills

Interpersonal skills

Oral communication

Written communication

Safety & security

Attendance

Ethics

Organizational skills

Appearance & professionalism

Education

High School

Job description

Job Details

Job Location: E-Commerce 3PL Warehouse-EC3PL - Miami Gardens, FL 33056

Position Type: Full Time

Education Level: High School

Salary Range: $20.28 - $20.28 Hourly

Job Category: Retail

Summary:

Responsible for mainline processing, photography, item lister training, metrics, and quality.

Essential Duties & Responsibilities:

• Responsible for items accepted and rejected from various locations using equipment such as carts and totes. Some lifting will be required
• Ensure quality listings of widgets are accepted and posted
• Review the photography photos listed and take any corrective action to ensure quality photography
• Analyze daily listed postings for each lister and take any corrective action in real time.
• Oversee Customer Service Tickets and ensure all employees are answering in an acceptable manner
• Supervise all item listers, ensuring a minimum of 100-120 listing items per lister daily
• Supervise all photographers to ensure a minimum of 100-120 listing items per photographer daily
• Look after items processed, ensuring a minimum of 300-400 processed items per processor
• All other duties as assigned.

QualificationsEducation and Experience:

It requires the ability to read and write in English and perform basic calculations, and enough primary education to understand and follow standard practices and instructions. This level of knowledge is typically equivalent to high school or higher.

Qualifications:

Must be able to lift over 25 pounds, bend over, and move materials as required. (In some instances, you may carry up to 50 lbs.) Must have basic computer skills, be task-oriented, and be a highly accountable/dependable individual.

Competencies:

• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Written Communication - Able to read and interpret written information.
• Safety and Security - Observe safety and security procedures and report potentially unsafe conditions.
• Attendance/Punctuality - Is consistently at work and on time.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values.
• Organizational Support - Follows policies and procedures; supports the organization's goals and values.
• Appearance/Personality - Should be professional, detail-oriented, neat, personable, and dependable. Takes pride in work. Should demonstrate excellent leadership abilities. Must be able to work under pressure.

Physical Demands - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this Job, the employee is regularly required to stand most of the day. Walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Able to lift up to 25 pounds.

Work Environment - The noise level in the work environment is usually moderate in a general retail environment.