E-Commerce Lead

Kroger; Chesapeake (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

Kroger is seeking a Deli Department team member to uphold customer-first service, maintain a safe and welcoming department, and help achieve sales and quality goals. Responsibilities include staffing, training, pricing, and ensuring adherence to food safety standards.

Ideal candidates will have strong communication, basic math skills, and a current food handlers permit. This full-time role offers opportunities for growth within the store management track.

Qualifications

• Must be 18+ years old.
• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit upon employment.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate store, department and job-specific information to associates.
• Establish department goals and empower associates to meet targets through teamwork.
• Develop scheduling to manage customer volume.
• Train and evaluate associates on performance and participate in reviews.
• Adhere to local, state and federal laws, and food safety guidelines.

Skills

Effective communication

Basic math

Ability to handle stressful situations

Food safety awareness

Education

High school diploma or equivalent

Job description

Employer Description

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What you’ll receive from us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Job Description

Embrace the Customer 1st strategy and encourage associates to deliver excellent service by creating an outstanding customer experience. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established, control all established quality assurance standards, and monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, company guidelines, food safety regulations and guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding specials and products sold within the department/store.
• Prepare deli/bakery items per customer requests and slice deli meats and cheeses to customers' requesting using proper equipment according to company guidelines: fryer, rotisserie, heat lamps, and ovens.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers the fresh products they order and correct portion size (or as close as possible to amount ordered) to prevent shrink.
• Inform and educate department associates on promotions, create and implement department period promotional plan in partnership with store management, stay current with present, future, seasonal and special ads.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Assist store management in preparing the store/department budget, expense control, profit/loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize inventory process, maintain awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering.
• Prepare foods according to food temperature logs, follow cooking instructions, ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older.
• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Desired

• High school education or equivalent.
• Management experience.
• Retail/Deli/Bakery experience.
• Second language (speaking, reading and/or writing)