DELI-BAKERY/ASST DEPT LEADER

Kroger; Roanoke (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking a customer-focused team member for the deli/bakery department in Roanoke, VA. The role emphasizes serving customers, preparing deli items, and maintaining a welcoming store environment.

You will train, schedule, and support associates while upholding food safety standards and store policies. Prior retail or deli experience, strong communication, and a permit are preferred.

Qualifications

• Must be 18 years or older.
• Excellent communication skills are required.
• Basic math proficiency is expected.
• Ability to handle stressful situations in a fast-paced environment.
• Current food handler permit required after hire.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate company, department, and job information to associates.
• Set department performance goals and empower team to meet targets.
• Develop adequate scheduling to manage customer volume.
• Train associates on performance and participate in appraisals.
• Adhere to safety, food safety, and company guidelines.

Skills

Effective communication

Basic math

Stress tolerance

Education

High school education or equivalent

Food handler permit

Retail/Deli/Bakery experience

Job description

Job Description

Embrace the Customer 1 st strategy and encourage associates to deliver excellent service by creating an outstanding customer experience. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established, control all established quality assurance standards, and monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Embrace the Customer 1 st strategy and encourage associates to deliver excellent service by creating an outstanding customer experience. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established, control all established quality assurance standards, and monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude.
• Communicate company, department, and job specific information to associates.
• Establish department performance goals and empower associates to meet or exceed targets through teamwork.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state and federal laws, company guidelines, food safety regulations and guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding specials and products sold within the department/store.
• Prepare deli/bakery items per customer requests and slice deli meats and cheeses to customers' requesting using proper equipment according to company guidelines: fryer, rotisserie, heat lamps, and ovens.
• Offer product samples to help customers discover new items or products they inquire about.
• Provide customers the fresh products they order and correct portion size (or as close as possible to amount ordered) to prevent shrink.
• Inform and educate department associates on promotions, create and implement department period promotional plan in partnership with store management, stay current with present, future, seasonal and special ads.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Assist store management in preparing the store/department budget, expense control, profit/loss reviews, and take appropriate action on all financial reports.
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs.
• Plan and organize inventory process, maintain awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering.
• Prepare foods according to food temperature logs, follow cooking instructions, ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Must be 18 or older
• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Current food handlers permit once employed

Desired

• High school education or equivalent
• Management experience
• Retail/Deli/Bakery experience
• Second language (speaking, reading and/or writing)