E-Commerce Lead

Paycom; Chattanooga (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discount

401K and Roth retirement plans

Skills and development opportunities

Health benefits

Job summary

Goodwill Industries of the Greater Chattanooga Area is seeking an E‑Commerce Lead to help manage daily online sales operations, pricing, and fulfillment. You will work to maximize revenue from donated goods while delivering excellent customer service and upholding our mission and values.

The role requires retail or e-commerce experience, strong communication, and the ability to supervise associates. A valid driver’s license may be required in this position, and participation in ongoing training

Qualifications

• Retail or E‑Commerce experience preferred.
• Excellent oral and written communication skills.
• Strong customer service orientation.
• Ability to manage multiple tasks and meet deadlines.
• Must have a valid driver’s license and insurance if required.

Responsibilities

• Assist in overseeing daily operations of the E‑commerce platform.
• Ensure listing, pricing, and fulfillment of online orders.
• Respond to customer inquiries via phone and email while maintaining satisfaction.
• Assist in packing, shipping, and processing donations for online orders.
• Support training and supervision of E‑Commerce Associates as needed.

Skills

Retail experience

E‑commerce

Customer service

Communication skills

Driver’s license

Job description

Job Details: Job Location: Goodwill Headquarters - Chattanooga, TN, Position Type: Full-time, Salary Range: $14.00 - $14.00Hourly, Who is Goodwill Industries of the Greater Chattanooga Area?

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all.

Our Work:

• Individuals with barriers to employment get help securing meaningful jobs.
• Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills.
• Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community.

How do we accomplish our mission?

We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience.

Why should you join Chattanooga Goodwill?

• Friendly work environment with co-workers who appreciate working with each other.
• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.

For Full-time employees:

• Dental and vision insurance - Company Paid for employee.
• Basic life insurance – 1.5 times salary, Company Paid for employee.
• Primary Care through TextCare- Company Paid for household.
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft
• Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What will an E-Commerce Lead do?

Position Purpose

The E-Commerce Lead is responsible for assisting and supporting the manager in overseeing the daily operations and growth of the organization's E-Commerce platform. This role will help in achieving revenue goals, maximizing the value of donated goods, and supporting the organization’s mission of transforming potential into opportunity. The E-Commerce Lead ensures the efficient listing, pricing, and fulfillment of online sales, while maintaining a high level of customer satisfaction and adhering to Goodwill’s values of people, integrity, commitment, and continuous improvement.

Job Functions

• Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
• Maintain agency, employee, and participants confidentiality. Violation of confidentiality may be cause for termination.
• Ensures World Class customer service.
• Respond to customer queries via phone and email; ensure customer satisfaction.
• Assist in conducting hands‑on training; and be proficient in the requirements needed to achieve performance in every E-Commerce department job.
• Performs packing and shipping as needed to accurately ship orders.
• Performs accurate initial sort and grading of incoming merchandise and assists with managing unsold merchandise.
• Maintain good stewardship of all donations, through proper handling and processing of incoming donation flow in accordance with Agency policies and procedures.
• Assist in review, audit, and approval of time sheets if needed.
• Attends in‑service and related training as assigned by the E-Commerce Manager.
• Use the Internet to conduct research of unusual items as needed; present findings to listers and assist with listing the item when appropriate.
• Prepare items purchased for local pick‑up.
• Assist jeweler with sorting, cleaning, testing, and listing of jewelry items.
• Regular attendance is an essential function.
• Maintain safe work area and comply with safety procedures and equipment operating rules, keeping work area in a clean and orderly condition.
• Perform other duties as assigned.

Key Knowledge and Experience

• Retail or E-Commerce experience preferred.
• Ability to simultaneously manage and prioritize multiple projects to meet critical deadlines.
• Excellent oral and written communication skills.
• Ability to establish and maintain rapport with others.
• A valid driver’s license, valid insurance, and the ability to be insured under the company’s vehicle insurance policy may be required.
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills.
• Self‑ initiating.
• Computer proficiency and knowledge.
• Ability to maintain confidential information.

Direct Reports

No. The position will assist in supervising E-Commerce Associates.

Performance Measurement

• Timely, accurate and complete records.
• Successful development and implementation of objectives, continuous growth in services provided.
• Appropriate and effective interaction with staff, management, employees, participants, visitors, vendors, etc.
• Accomplishment of job functions in an effective and timely manner.
• Proficiency in oral and written communication.
• Effectiveness in establishing priorities and working on multiple assignments and concurrent projects.
• Exercise of sound judgment in the absences of specific guidelines.
• Adherence to and enforcement of company policies and procedures.

How do we do this?

• We value and respect the inherent dignity and worth of people.
• We value truth, set high standards, and keep our promises.
• Continuous Improvement.
• Teamwork.
• We respect open and honest communication.
• We value a culture of innovation, learning, and development through social enterprise.
• We honor the resources entrusted to us with responsibility and care.

We are an equal opportunity employer, and all qualified applicants and internal transfers will receive consideration without regard to race (including hairstyle/texture), color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law.