E-COMMERCE LEAD

Goodwill-Industries-of-Arkansa; Base Line (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill-Industries-of-Arkansa is seeking a Donation Attendant Supervisor to assign tasks, monitor production goals, and train associates to meet ACE customer service standards.

You will receive donations, help sort and salvage goods, maintain safety, and support team meetings while ensuring a positive work environment.

Qualifications

• High School education required.
• 12 to 18 months related experience and/or training.

Responsibilities

• Assign tasks, monitor production goals, provide training for donation attendant associates; may direct volunteers.
• Receive, sort, process, hang and salvage donated goods; provide donors with receipts.
• Adhere to safety procedures; report work injuries.
• Attend and participate in regular employee meetings and training.
• Maintain a positive work atmosphere with staff and donors.
• Prepare salvage/trash for transportation.
• Maintain clean and safe work environment.
• Perform other related duties as assigned.

Skills

Communication Skills

Mathematical Skills

Critical Thinking Skills

Payroll Systems

Supervisory Experience

Planning and Project Management

Education

High School

Job description

Serves to assign tasks, monitor production goals, provide training for donation attendant associates. Meets or exceeds individual production and donor customer service objectives and standards according to established policies and procedures.Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.Essential Duties and Responsibilities1. Assign tasks, monitor production goals, provide training for donation attendant associates; may directcommunity service workers and volunteers on a limited or as needed basis. This duty is performeddaily.2. Receive, sort, process, hang and salvage donated goods according to established standards; providedonors with an appropriate donation receipt. This duty is performed daily.3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This dutyis performed daily.4. Report possible employee actions that could be violations of policies. This duty is performed daily.5. Attend and participate in regular employee meetings and training. This duty is performed as needed.6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get alongwith customers, clients, co-workers and management. This duty is performed daily.7. Prepare salvage/trash/raw gaylords for transportation. This duty is performed as needed.8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty isperformed daily.9. Perform any other related duties as required or assigned.To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EducationHigh SchoolExperience12 to 18 months related experience and/or training.Management ExperienceNot ApplicableSkillsCommunication SkillsMathematical SkillsCritical Thinking SkillsPayroll SystemsSupervisory ExperiencePlanning, organizing, and project management skills.Decision MakingMental DemandsMODERATE MENTAL DEMAND. Operations requiring ALMOST CONTINUOUS ATTENTION, but work is sufficiently repetitive that a HABIT CYCLE IS FORMED; operations REQUIRING INTERMITTENT DIRECTED THINKING to determine or select materials, equipment or operations where variable sequences may be selected by the employee.Analytical Ability / Problem SolvingREPETITIVE. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.Responsibility for Work of OthersDepending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.Working ConditionsSomewhat disagreeable working conditions. Exposed to any number of elements noted in Degree 2, with one or two elements present continuously. May involve some travel and/or work is at times, in the evening or during the night hours.Physical DemandMODERATE DIVERSITY, MODERATELY PHYSICAL: Work activities which allow for a MODERATE AMOUNT OF DIVERSITY in the performance of tasks which requires SOMEWHAT DIVERSIFIED PHYSICAL DEMANDS of the employee.Additional InformationMust be able to interact cordially and productively with a diverse group of employees and donorsMust be able to communicate clearly in EnglishMust be able to work a flexible schedule including weekends, holidays, and evenings.