E‑Commerce Fulfillment Specialist (Flexible Scheduling)

Kroger; Plymouth (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Career growth opportunities

Associate discounts

Job summary

Kroger is seeking an online order fulfillment associate in the United States. You will select and gather products for online orders, process coupons and payment, and load orders into customers’ cars upon pickup. A strong customer service focus and alignment with Kroger values are required.

Responsibilities include meeting expectations for shopping quality, adhering to safety policies, and working in a fast-paced environment while maintaining accuracy and efficiency.

Qualifications

• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ online orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via portable phone and respond professionally.
• Retrieve customer orders from staging locations and load into cars.
• Process orders through the POS system.
• Follow policies to determine substitutions for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to the store e-Commerce supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work in a high-paced and sometimes stressful environment.
• Ability to manage conflict calmly and collaboratively.
• Act with honesty and integrity regarding customer and business information.

Skills

Shelf tags

Customer service

Basic math

Education

High school diploma or equivalent

Tools

POS system

Job description

Kroger is seeking an online order fulfillment associate in the United States. You will select and gather products for online orders, process coupons and payment, and load orders into customers’ cars upon pickup. A strong customer service focus and alignment with Kroger values are required.

Responsibilities include meeting expectations for shopping quality, adhering to safety policies, and working in a fast-paced environment while maintaining accuracy and efficiency.