E‑Commerce Fulfillment Specialist

Fred Meyer, Inc.; Anchorage (AK); On-site; USD 21,000 - 26,000; Full time

Job summary

Fred Meyer, Inc. in Anchorage, AK is seeking an Order Selector to efficiently assemble customers' online orders with attention to freshness and quality.

You will process coupons and payments, load orders into customers' cars, and deliver a positive pickup experience that encourages repeat online shopping. Responsibilities include meeting productivity standards, communicating substitutions, and maintaining staging areas while complying with food safety and store guidelines.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers' on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally.
• Retrieve each customer's order from staging locations and load orders into cars.
• Process the orders through the POS system.
• Handle substitutions for out-of-stock items.
• Bag orders while following bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform required opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts professionally and honestly.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Independence

Shelf tags

Customer service

Communication skills

Basic math

Job description

Fred Meyer, Inc. in Anchorage, AK is seeking an Order Selector to efficiently assemble customers' online orders with attention to freshness and quality.

You will process coupons and payments, load orders into customers' cars, and deliver a positive pickup experience that encourages repeat online shopping. Responsibilities include meeting productivity standards, communicating substitutions, and maintaining staging areas while complying with food safety and store guidelines.