E-Commerce Fraud Manager

R551US The Finish Line, Inc.; Indianapolis (IN); On-site; USD 120,000 - 170,000; Full time

Job summary

The Finish Line, Inc. is seeking an E-commerce Fraud Manager to lead the Profit & Asset Protection team in minimizing fraud and chargebacks.

You will build dashboards, perform cross-functional analyses, and guide strategic decisions to maximize sales while protecting margins. You will champion partnerships across internal units and with retailers to share threat intelligence, mitigate fraud vectors, and advance industry best practices.

Qualifications

• Bachelor’s degree from a four-year college or university or equivalent experience.
• Three to five years in a fraud/risk ecommerce position.
• Candidate must have prior management experience of at least two direct reports.
• Advanced knowledge of Microsoft Excel, PowerPoint and Word or Google Suite equivalents.

Responsibilities

• Develop dashboards and KPI reporting for cross-functional areas (merchandising, supply chain, finance, ecommerce).
• Analyze internal and external payment/fraud performance daily, weekly and monthly against SLAs.
• Recommend actions to prevent fraud and reduce losses; lead cross-functional partnerships.
• Share threat intelligence with other retailers and industry best practices.
• Lead analyses to show payments vs. chargebacks and prototype improvements.
• Propose enhancements to proprietary/third-party algorithms, conduct comparative studies.
• Anticipate fraud trends in high-demand product rescues and events (bots, inventory abuse, BOPIS).
• Present technical topics to both technical and non-technical partners.
• Collaborate with Loyalty Team to reduce fraud; handle additional duties as required.

Skills

Strategic leadership

Communication skills

Problem solving

Fraud analytics

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Microsoft Excel

PowerPoint

Word

Google Suite

Job description

The E-Commerce Fraud Manager supports the Profit & Asset Protection team to minimize ecommerce fraud and chargebacks. This role requires a strategic leader who is innovative for the future of the fast-paced payments industry and stays on the absolute forefront of new, complex fraud models.

Some of the main duties include: Develops dashboards and KPI reporting for multiple cross functional areas of the business, including but not limited to merchandising, supply chain, finance, and e-commerce. Analyzes both internal and external payment/fraud performance on a daily, weekly and monthly basis and compares to service level agreements. Makes recommendations to cross-functional business groups to prevent fraud and decrease loss to the company. Champions crucial cross-functional partnerships not only with internal business units but also with other retailers to share threat intelligence, combat fraud rings, and established industry best practices. Performs in-depth analysis to show the success of payments versus the incidence of chargebacks with current state and potential state solutions. Goal is to maximize sales while minimizing chargebacks. Proposes enhancements to existing proprietary and third party algorithms and analytics processes, develops prototypes, and conducts comparative performance studies. Anticipates and mitigates fraud trends impacting high-demand products in the competitive reseller market, such as automated bots during limited release events, inventory abuse, and Buy Online, Pick-up In-Store (BOPIS) fraud. Present a variety of technical topics to both technical and non-technical business partners. Builds constructive and effective relationships with a broad and diverse group of business partners Works in tandem with the Loyalty Team to reduce fraud. Additional projects and duties as required.

Required Education and/or Experience

Bachelor’s degree from a four-year college or university; or equivalent experience and/or training; or equivalent combination of education and experience.

Three to Five years in a fraud/risk ecommerce position.

The candidate must have prior management experience of at least two direct reports.

Required Computer and/or Technical Skills

Should have advanced knowledge and abilities with Microsoft Excel, PowerPoint, and Word, or Google Suite equivalents.

Core Competencies

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional. Must be a good team player. Able to maintain the highest standards when it comes to handling highly sensitive, private, and confidential materials. Demonstrates sound judgment and effective critical thinking skills.

Decision Making and Problem Solving Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Uses specialized knowledge to go beyond the routine to solve complex problems that frequently affect areas beyond own functional area. Must be able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity. Must demonstrate strict attention to detail and intensity around consistently delivering a high quality work product. Able to concisely summarize the results of business analysis and explain the meaning of the results and implications in varying levels of detail, depending on the audience. Must be able to work on multiple projects at one time with appropriate prioritization. Decisions generally involve moderately complex issues with a limited number of variables.

Innovation in Payments & Fraud

A proven ability to adapt to the fast-paced evolution of digital wallets, alternative payment methods, and sophisticated attack vectors to ensure the company remains ahead of the curve. Familiarity with Machine Learning/AI fraud models and exposure to Agentic Checkout are strongly preferred.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Sit for more than 6 hours per shift. Use hands to finger, handle and feel. Reach with hands and arms. Talk and/or hear. Stand for up to 4 hours at a time regularly. Walk or move from one location to another. Periodically may need to climb, balance, stoop, kneel, or crouch. Lift and/or move up to 10 pounds regularly and up to 50 pounds occasionally. Punctuality and regular attendance consistent with the company’s policies are required for the position.

Average work week is 40-50 hours, which can vary depending on business need.

The work environment for this position is a moderately noisy office setting. Business travel is not required.

The company reserves the right to modify this job description with or without notice. Employees may be asked to perform additional duties outside of normal job scope on a temporary basis per company policy.

#LI-DNI

This job description is not intended to cover all aspects, duties, and/or responsibilities required of employees. Employees may be asked to perform additional duties outside of normal job scope on a temporary or permanent basis per company policy. The company reserves the right to modify this job description with or without notice.

EEO Statement

The Finish Line, Inc. is an Equal Employment Opportunity employer and is committed to complying with all federal, state, and local EEO laws. The Finish Line, Inc. prohibits discrimination against employees and applicants for employment based on race or color, religion or creed, national origin, alienage or citizenship status, marital status, sex, pregnancy status, age, military status, disability, or any other characteristic or class protected by law. The Finish Line, Inc. provides reasonable accommodations in accordance with applicable laws, including for disabilities, pregnancy, and religious practices.

Need accessibility assistance to apply?

Applicants who require accessibility assistance to submit an employment application can either call Finish Line at [phone] or email us at [e-mail]. A member of our Talent Acquisition team will respond as soon as reasonably possible. (This email address and phone number is only for individuals seeking accommodation when applying for a job.)

About JD Group

The global leader in sports fashion, JD Group offers a world of choices across our portfolio of brands. With opportunities at our corporate offices in Indianapolis, IN and Boulder, CO, our distribution and call center, as well as 900+ stores across the nation, JD offers the possibility for infinite growth. At JD Finish Line, our commitment to Diversity & Inclusion is louder than words. As part of JD Finish Line’s commitment to creating a more diverse, equitable, & inclusive organization, we established voluntary, employee-led, Employee Resource Groups to support our Diversity & Inclusion mission and goals. We have also established a D&I Council composed of individuals throughout the company who are committed to creating an inclusive workplace where individuals of all races, genders, and backgrounds are free to be their authentic selves. We listen to the voices of our team members, which holds us accountable in creating an equitable and successful company. Together, we are stronger. California Privacy Policy click here.