e-COMMERCE/DEPT LEADER

Smith's Food & Drug Centers; Columbia Falls (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

Smith's Food & Drug Centers in Montana is seeking a Store e-Commerce Manager to oversee day-to-day operations, staff, and initiatives that drive sales and customer satisfaction. You will lead the e-Commerce team, ensure safety and company policy compliance, and partner with store leadership to execute key initiatives.

Responsibilities include staffing, coaching, performance reviews, and ensuring orders are fulfilled accurately and promptly, while maintaining high standards for freshness and

Qualifications

• Must have effective communication and leadership skills.
• Strong organizational skills are required.
• Basic computer literacy is required.
• POS experience is preferred.

Responsibilities

• Oversee day-to-day operations of the store's e-Commerce department.
• Staff the department and develop associates to achieve goals.
• Ensure e-Commerce aligns with company values and safety standards.
• Lead planning and execution of e-Commerce initiatives.
• Achieve sales and customer-satisfaction targets and manage budgets.
• Monitor inventory and ensure timely order fulfillment.

Skills

Effective communication

Organizational skills

Leadership skills

Basic computer literacy

Education

High school diploma or equivalent

Tools

POS

Job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Effective communication skills
• Strong organizational skills
• Strong leadership skills
• Basic knowledge of computers

Desired

• High school diploma or equivalent
• Experience with and knowledge of Point of Sale (POS)
• Retail Experience
• Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
• Meet the demands of product flow and create schedules according to guidelines
• Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
• Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
• Train associates on all functions and duties of the order selector and customer attendant roles
• Lead team in the planning, implementation and execution of e-Commerce's initiatives
• Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
• Assist in the analysis and response to the competitive landscape
• Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
• Execute Best Practices to determine appropriate substitutions in the event of an out of stock
• Follow processes for streamlining collection of orders, products, checkouts and delivery
• Report inventory issues such as out of stock items to department heads in a timely manner
• Troubleshoot equipment and devices for e-Commence department
• Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
• Monitor and control expenses for the department
• Ensure preventative maintenance is being performed on all equipment in the department
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.