E-Commerce Department Lead & Team Manager

Kroger; Hampton (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Supervisor in Hampton, VA to assist the Store e-Commerce manager in day-to-day operations of the e-Commerce department, upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

You will lead selectors and customer attendants, ensure accurate order intake, troubleshoot equipment, manage scheduling, and maintain staging areas while providing feedback and supporting daily performance reviews.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, food safety procedures and guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions of selector and customer attendant roles.
• Act as person in charge of e-Commerce dept when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print/distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas.
• Report pricing/discrepancies to e-Commerce manager.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily and annual performance reviews.

Skills

Supervisory experience

Read shelf tags

Basic computer knowledge

Excellent oral/written communication

Basic math skills

Self-directed

Job description

Kroger is seeking a Store e-Commerce Supervisor in Hampton, VA to assist the Store e-Commerce manager in day-to-day operations of the e-Commerce department, upholding Kroger's core values of respect, honesty, integrity, diversity, inclusion and safety.

You will lead selectors and customer attendants, ensure accurate order intake, troubleshoot equipment, manage scheduling, and maintain staging areas while providing feedback and supporting daily performance reviews.