e-COMMERCE/DEPARTMENT LEAD

Fred Meyer, Inc.; Wasilla (AK); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

Fred Meyer, Inc. is seeking a Store e-Commerce Assistant Manager in Wasilla, Alaska to support day-to-day e-Commerce operations and uphold the company values of respect, honesty, integrity, diversity, inclusion and safety.

Helps supervise staff, manage order intake and labeling, and ensures accurate scheduling and workflow. The role involves coordinating with store teams to maintain high standards of cleanliness and customer service in a fast-paced environment.

Qualificações

• Proven experience supervising staff in a retail setting.
• Ability to read and interpret shelf tags accurately.
• Fundamental computer use and basic software familiarity.
• Strong verbal and written communication skills.
• Basic arithmetic for counting and transactions.
• Self-directed with the ability to complete tasks with minimal supervision.

Responsabilidades

• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and assign work to selectors and attendants as needed.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Ensure cleanliness and organization of staging areas and equipment.
• Provide support and feedback on team performance and reviews.
• Interact with customers and colleagues to resolve issues professionally.

Conhecimentos

Supervisory experience

Shelf tag reading

Basic computer skills

Excellent communication

Basic math

Self-directed

Descrição da oferta de emprego

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Self-directed, ability to execute projects with minimal supervision

DESIRED

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates' needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation