e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Town of Hartland (WI); Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

Kroger Family of Companies in Wisconsin is seeking a Store e-Commerce assistant to support the Store e-Commerce manager in day-to-day operations. You will help ensure smooth ordering, picking, packing and delivery processes while upholding the company's values of respect, honesty, integrity, diversity, inclusion and safety.

You will train and supervise team members as needed, handle scheduling, resolve issues, and strive to meet customer expectations for easy shopping, freshness and accurate

Qualifikationen

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Aufgaben

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per guidelines.
• Train all functions and duties of selector and customer attendant roles.
• Act as person in charge of the e-Commerce department when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and distribute work to selectors and attendants.
• Print and distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies and organization of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperatures to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members' daily performance and annual reviews.
• Ability to work cooperatively in high paced and sometimes stressful environments.
• Ability to manage conflict professionally and cooperatively.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support with minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without reasonable accommodation.

Kenntnisse

Supervisory experience

Read shelf tags

Basic computers

Oral/written communication

Basic math

Self-directed

Jobbeschreibung

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness
• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines
• Train all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and associates’ needs
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants
• Print and distribute order labels, including orders for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain level of supplies needed to perform necessary duties
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager
• Perform required opening and closing procedures
• Learn and implement process improvements as directed by division or enterprise e-Commerce team
• Provide feedback on team members daily performance and annual performance reviews
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience
• Ability to read shelf tags
• Basic knowledge of computers
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience