e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Rockwall (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

The Kroger family of companies is seeking a Store e-Commerce Assistant Manager in Rockwall, TX to support day-to-day operations of the store's e-Commerce department.

You will help ensure customer satisfaction, lead frontline teammates, and maintain efficient order processing while upholding Kroger values of respect, honesty, integrity, diversity, inclusion, and safety.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Selfdirected, ability to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members are adhering to laws, food safety procedures and guidelines.
• Perform responsibilities required of selectors and customer attendants as needed.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory experience

Shelf tags

Basic computer skills

Communication skills

Basic math

Self-directed

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates’ needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

$0 - $0 per hour