e-COMMERCE/DEPARTMENT LEAD

Kroger; City of Pewaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Kroger is seeking an e-Commerce/Department Lead to assist in managing daily operations of the e-Commerce department. This role involves supervising team members, ensuring compliance with regulations, and enhancing customer satisfaction through effective management of the department.

Qualifications

• Proven supervisory experience required.
• Ability to read shelf tags and perform basic math.
• Basic computer skills necessary.

Responsibilities

• Assist the Store e-Commerce manager in daily operations.
• Train team members on selector and customer attendant functions.
• Act as the person in charge when the manager is unavailable.

Skills

Supervisory experience

Communication skills

Basic computer skills

Basic math skills

Job description

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Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Ensure team members adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Perform responsibilities required of selectors and customer attendants as needed
• Train team members on all functions and duties of the selector and customer attendant roles
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable
• Assist with scheduling to meet operational and staff needs
• Maintain the intake of customer orders and assign work to team members
• Print and distribute order labels, including for perishable departments
• Troubleshoot e-Commerce equipment and devices
• Maintain necessary supplies and ensure organization and cleanliness of staging areas
• Report discrepancies in pricing, scanning, item location, or temperature to the manager
• Perform opening and closing procedures
• Implement process improvements as directed by the e-Commerce team
• Provide feedback on team members' performance and participate in reviews
• Work effectively in a high-paced, stressful environment
• Manage conflict in a professional, cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when needed
• Support interactions with minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Qualifications

Minimum

• Proven supervisory experience
• Ability to read shelf tags
• Basic computer skills
• Excellent communication skills
• Basic math skills (counting, addition, subtraction)
• Self-directed with minimal supervision

Desired

• Experience in production or warehouse environments, stocking, or cashier roles

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail