e-COMMERCE/DEPARTMENT LEAD

Kroger Family of Companies; Bennett (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger Family of Companies is seeking a Store e-Commerce supervisor to support day-to-day operations of the e-Commerce department. This role upholds our values of respect, honesty, integrity, diversity, inclusion and safety while ensuring high service standards.

You will supervise staff, train team members, manage orders, and handle scheduling to meet store needs in a fast-paced environment. The position requires attention to detail and strong customer communication skills.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members adhere to laws, safety procedures and guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions/duties of selector and customer attendant roles.
• Act as person in charge of e-Commerce department when Store e-Commerce manager unavailable.
• Assist with scheduling to meet operational and associates' needs.
• Maintain intake of customer orders and assign work to staff.
• Print/distribute order labels, including perishable orders.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organize staging areas/equipment.
• Report discrepancies to pricing/scanning/item location/temperature types.
• Perform opening and closing procedures.
• Learn and implement process improvements as directed.
• Provide feedback on team members' performance.

Skills

Supervisory experience

Shelf tags reading

Basic computer skills

Oral/written communication

Basic math skills

Self-directed work

Job description

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates' needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

• Selfdirected, ability to execute projects with minimal supervision

DESIRED

• Any experience in a productionoriented environment or warehouse environment, stocking shelves, or cashier experience

$27.81 - $27.81 per hour