E‑Commerce Customer Experience & Content Coordinator

GLOBE; California (MO); On-site; USD 41,000 - 52,000; Full time

Job summary

Globe International Limited seeks an on-site E-Commerce Customer Service Coordinator in Carson, CA. You will handle inquiries across email, chat, and phone, resolve order, shipping, and product issues, and ensure a positive customer experience.

You will maintain product listings, descriptions, and images on e-commerce platforms, monitor feedback, collaborate with warehouse, marketing and sales, and assist with promotional campaigns and site updates.

Qualifications

• Customer service and support skills to handle inquiries and order-related issues.
• Experience with e-commerce platforms and content management for product pages.
• Strong written and verbal communication; excellent listening.
• Detail-oriented, organized, and able to manage multiple tasks.
• Familiarity with order management systems and basic office software.

Responsibilities

• Handle inquiries across email, chat, and phone; resolve order, shipping, and product issues.
• Maintain product listings, descriptions, and images on e-commerce platforms; ensure accuracy and brand consistency.
• Collaborate with warehouse, marketing, and sales to resolve issues and improve processes.
• Monitor customer feedback and contribute to FAQs and help-center content.
• Assist with promotional campaigns and site updates; generate basic reporting on customer service metrics.

Skills

Customer service

Communication

E-commerce platforms

Content management

Organization & time management

Attention to detail

MS Office

Retail or boardsports experience

High school diploma

Education

High school diploma or equivalent

Post-secondary education in business/marketing/communications

Tools

Shopify

Gorgias

Content Management Systems

Job description

Globe International Limited seeks an on-site E-Commerce Customer Service Coordinator in Carson, CA. You will handle inquiries across email, chat, and phone, resolve order, shipping, and product issues, and ensure a positive customer experience.

You will maintain product listings, descriptions, and images on e-commerce platforms, monitor feedback, collaborate with warehouse, marketing and sales, and assist with promotional campaigns and site updates.