E-Commerce Clerk (PT)

Uncle Gs Management Corp.; Terryville (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Uncle Gs Management Corp. is seeking a detail‑oriented E‑Commerce Clerk to fill gourmet grocery orders placed online, ensuring accuracy and quality. You will gather products using a hand‑held device, package orders, and prepare them for shipment or customer pickup at the store.

You will also assist with scanning, bagging, applying coupons, and loading orders for customers arriving for pickup, all while maintaining cleanliness and meeting customer expectations for freshness and reliability.

Qualifications

• Reading shelf tags to verify product placement and pricing.
• Basic math for counting, adding, and making quick calculations.
• Clear spoken and written English for customer interactions.

Responsibilities

• Pick and gather products for online orders with a focus on freshness and quality.
• Process online orders, apply coupons, and prepare items for shipment or pickup.
• Scan and bag orders, follow bagging standards, and load orders for customers at pickup.

Skills

Shelf tags

Basic math

English fluency

Customer service

Personal shopper experience

Job description

Our E-Commerce Clerks are responsible for filling gourmet grocery orders that customers have placed online. With the assistance of a hand-held computer the individual will gather the products on the customers' shopping list ensuring order accuracy and product quality and freshness. The E-Commerce Clerk will package the orders and prepare them for shipment.

Responsibilities

• Will be responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Will initiate and complete selection process for customers' on-line orders.
• The E-Commerce team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• While shopping in-store, this position will scan and bag orders on the go while following all bagging standards.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers' orders and store products in optimal temperature zones.
• Read and follow directions provided within the notes section of each order
• Ensures quality and freshness of all items chosen
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce Supervisor
• Other duties and functions as assigned

Requirements

• Must be at least 18 years of age
• Ability to work without supervision
• Experience as a personal shopper would be a plus
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Must be able to speak, read and understand the English language
• Excellent oral/written communication skills

Working Conditions

• Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• May require lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable indoor environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. There could be exposure to temperature extremes from freezers, ovens, and/or coolers.
• There may be occasional exposure to cleaning agents, sharp objects/industrial equipment necessary to perform job duties and functions.