e-COMMERCE/CLERK

Kroger Family of Companies; Moab (UT); On-site; USD 17,000 - 23,000; Full time

Job summary

Kroger Family of Companies is seeking an e-Commerce team member to assemble online orders, process payments, and load orders into customers' cars at pickup. You will ensure freshness, accuracy, and friendly customer service in a store-based setting.

Responsibilities include selecting orders, communicating substitutions, maintaining staging areas, and assisting in training new team members. This role requires reliability and the ability to work in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping and cleanliness.
• Adhere to policies and procedures and store guidelines.
• Receive customers’ orders and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow note section directions.
• Ensure quality and freshness of all items.
• Communicate with customers professionally via portable device.
• Load orders into customers’ cars for pick-up.
• Process orders through the POS system.
• Follow substitution procedures for out-of-stock items.
• Scan and bag orders, following bagging standards.
• Communicate substitutions or exceptions at pick-up.
• Maintain staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and report repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced environments.
• Manage conflicts professionally.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Independent work

Shelf tag reading

Communication skills

Basic math

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Ability to work without supervision

• Ability to read shelf tags

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier