e-COMMERCE/CLERK

Kroger Family of Companies; Appleton (WI); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Kroger Family of Companies is seeking an e-Commerce order selector in Appleton, Wisconsin. You will assemble online orders, process coupons and payments, and load orders into customers' cars at pickup.

A strong emphasis on freshness, accuracy, and customer service is essential to ensure shoppers return for online ordering. Responsibilities include meeting customer expectations for ease of shopping, maintaining quality, following safety procedures, and utilizing the POS system.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills including counting and basic arithmetic.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws and food safety procedures and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items selected.
• Communicate with customers via a portable phone in a professional manner.
• Load orders into customers' cars and assist with pickup.
• Process orders through the POS system.
• Follow substitutions policies for out-of-stock items.
• Scan and bag orders while adhering to bagging standards.
• Inform customers of substitutions or exceptions at pickup.
• Maintain organized staging areas and equipment.
• Report discrepancies to store e-Commerce supervisor.

Skills

Ability to work independently

Read shelf tags

Excellent communication

Basic math

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

RESPONSIBILITIES

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness

• Adhere to local, state, and federal laws, food safety procedures, and company guidelines

• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones

• Initiate and complete selection process for customers’ on-line orders

• Read and follow directions given in the note section

• Ensure quality and freshness of all items chosen

• Communicate with customers via a portable phone and respond to calls in a professional and timely manner

• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars

• Process the orders through the point of sale (POS) system

• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock

• Scan and bag orders on the go while following all bagging standards

• Communicate any substitutions or exceptions to customer’s order at time of pick-up

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor

• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair

• Perform required opening and closing procedures

• Learn and adapt to new and improved processes

• Assist in training new e-Commerce team members

• Meet/exceed productivity standards

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Ability to work without supervision

• Ability to read shelf tags

• Excellent oral/written communication skills

• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier