e-COMMERCE/CLERK

Fred Meyer; Klamath Falls (OR); On-site; USD 19,000 - 28,000; Full time

Job summary

Fred Meyer is seeking an online order picker to assemble customer orders for pickup, process payments, and load orders into customers' cars at the store. You will ensure freshness, accuracy, and top-notch service while maintaining staging areas and following substitutions policies.

The role emphasizes efficiency, adherence to safety guidelines, and teamwork in a fast-paced environment. Training of new e-Commerce staff is also part of the job, with a focus on productivity and customer

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).
• Experience in production/warehouse or cashier roles.
• Meet/exceed customer expectations for easy shopping, freshness, cleanliness.
• Adhere to local/state/federal laws and food safety procedures.
• Receive orders from Order Selector and store in correct temperatures.
• Initiate and complete selection process for on-line orders.
• Scan and bag orders; follow bagging standards.
• Communicate substitutions to customers at pickup.
• Maintain staging areas and equipment cleanliness.
• Report pricing or location discrepancies to supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist training of new e-Commerce team members.
• Meet productivity standards.
• Work cooperatively in high-paced environments.
• Manage conflicts professionally.
• Honesty and integrity with customer/business information.
• Follow directions and seek help when needed.
• Provide support to minors, people with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Responsibilities

• Assemble online orders and prepare them for pickup.
• Process coupons and payment at POS.
• Deliver and load orders to customers' cars at pickup.
• Provide positive customer service to encourage return.
• Maintain cleanliness and organization of staging areas.
• Follow substitutions policies when items are out of stock.
• Follow safety and laws in handling products.
• Assist in training new e-Commerce team members.
• Meet productivity standards in a fast-paced environment.
• Communicate substitutions or exceptions to customers at pickup.

Skills

Work independently

Read shelf tags

Excellent communication

Basic math

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation