e-COMMERCE/CLERK

Fred Meyer; Anchorage (AK); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Fred Meyer is seeking an online order selector to efficiently assemble customer orders for pick-up, ensuring freshness and quality while processing coupons and payments.

You will load orders into customers' cars, maintain store cleanliness, and provide a positive service experience aligned with the company's values of respect and integrity.

Qualifications

• Excellent oral and written communication skills.
• Basic math and counting abilities.
• Ability to read shelf tags and follow directions.
• Ability to work without supervision and handle a fast-paced environment.
• Strong customer service orientation and teamwork.

Responsibilities

• Assemble customers' online orders with accuracy and speed.
• Process coupons and payments at POS and prepare orders for pickup.
• Load orders into customers' cars and ensure correct items and substitutions.
• Maintain cleanliness and organization in staging areas and equipment.
• Provide a positive customer service experience and uphold store policies.

Skills

Customer service

Communication skills

Basic math

Read shelf tags

Supervision optional

Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

MINIMUM

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

DESIRED

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers' on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer's order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer's order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation