e-COMMERCE/CLERK

Kroger; Johnson Place (WV); On-site; USD 16,531 - 22,041; Part time

Job summary

Kroger is seeking an e-Commerce/Online Order Selector to assemble online orders for pickup, process payments, and load orders into customers' cars upon arrival. The role emphasizes freshness, quality, and a positive customer service experience aligned with Kroger's values.

Responsibilities include selecting, packing, and ensuring accuracy of orders, communicating substitutions, maintaining staging area cleanliness, and supporting new team members in a fast-paced store environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimum temperature zones.
• Initiate and complete selection process for on-line orders.
• Follow directions in note section and ensure order accuracy.
• Communicate substitutions or exceptions to customers at pick-up time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies and temperature issues to e-Commerce supervisor.
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures and assist in training new staff.
• Meet or exceed productivity standards and work well in a fast-paced environment.

Skills

Work independence

Shelf tag reading

Oral/written communication

Basic math

Job description

Job Description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)

Desired Qualifications

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier