e-COMMERCE/CLERK

Kroger; Idaho Falls (ID); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger is seeking an on-line order picker in Idaho Falls to assemble and load customer orders for pick-up, ensuring freshness and quality. You will interact with customers, process transactions, and support substitutions when needed.

This role emphasizes accuracy, efficiency, and maintaining clean staging areas to support a positive online shopping experience. The position requires working in a fast-paced environment, ability to follow guidance, and collaboration with e-Commerce supervisors to

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions in the notes section and ensure order accuracy.

Skills

Work without supervision

Read shelf tags

Oral/written communication

Basic math

Job description

Job Description

Select and gather products for customers’ on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers’ on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return again to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness


• Adhere to local, state, and federal laws, food safety procedures, and company guidelines


• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones


• Initiate and complete selection process for customers’ on-line orders


• Read and follow directions given in the note section


• Ensure quality and freshness of all items chosen


• Communicate with customers via a portable phone and respond to calls in a professional and timely manner


• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars


• Process the orders through the point of sale (POS) system


• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock


• Scan and bag orders on the go while following all bagging standards


• Communicate any substitutions or exceptions to customer’s order at time of pick-up


• Maintain organization and cleanliness of staging areas and equipment


• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor


• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair


• Perform required opening and closing procedures


• Learn and adapt to new and improved processes


• Assist in training new e-Commerce team members


• Meet/exceed productivity standards


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Qualifications

• Ability to work without supervision


• Ability to read shelf tags


• Excellent oral/written communication skills


• Basic math skills (i.e., counting, addition, and subtraction)

Desired Qualifications

• Any experience in a production oriented or warehouse environment, stocking shelves, or experience as a cashier