E‑Commerce Channel Coordinator

Clarks Outlet; Needham, Northern (MA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Clarks Outlet is seeking an E‑Commerce Coordinator in Needham, MA to manage product setup and ongoing listings across Amazon, Zappos, and other online retailers. You will coordinate with Product, Marketing, Sales, and Customer Service to ensure accurate catalog data and timely updates.

The role emphasizes meticulous content creation, catalog maintenance, and proactive issue resolution to support wholesale e‑commerce growth and superior partner satisfaction.

Qualifications

• Bachelor’s Degree preferred.
• Experience supporting E-Commerce accounts and marketplaces such as Amazon and Zappos preferred.
• Experience from the footwear/fashion or related industry preferred.
• Ability to deal with constant changes and quick turnaround times.
• Strong attention to detail and organizational skills.
• Analytical, planning, and communication skills, as well as the ability to work independently and manage multiple tasks.
• Ability to communicate clearly and concisely both verbally and in writing.

Responsibilities

• Own the setup and ongoing management of products across E-Commerce/Pureplay accounts, including Amazon, Zappos, and other key online retailers.
• Establish and maintain an organized, efficient process for setting up and managing each E-Commerce account, ensuring products are accurately entered into account systems and ready for order.
• Utilize Build Sheets and information from the Product Team to create and maintain accurate product listings, including SKUs, product attributes, pricing, descriptions, and other required account information.
• Develop and provide customer-facing product content, including product titles, descriptions, bullet points, features, specifications, and product imagery, in accordance with account requirements and company standards.
• Manage and maintain account catalogs, ensuring product information is accurate, complete, current, and consistent across E-Commerce platforms.
• Audit E-Commerce websites regularly to ensure products are live, accurately represented, properly categorized, and presented according to company standards.
• Identify and resolve catalog, product setup, pricing, content, and listing issues in a timely manner, partnering with account contacts and internal teams as needed.
• Provide prompt, efficient, and high-quality service to E-Commerce customers and account partners.
• Partner closely with Sales to ensure customer requirements are being met, address account needs, and identify opportunities to improve and grow the business.
• Collaborate daily with Sales, Analytics, Marketing, Product, Customer Service, Operations, Supply Chain, and other cross-functional teams to ensure account and customer needs are effectively supported.
• Monitor product seasonality and life cycles, supporting product transitions, assortment clean-up, and the timely removal or updating of products as appropriate.
• Support the continued development and growth of the E-Commerce channel by identifying account opportunities, process improvements, and areas for increased efficiency and effectiveness.
• Maintain strong knowledge of individual account requirements, processes, and marketplace standards to ensure ongoing compliance and operational excellence.
• Deliver an exceptional level of service and responsiveness while maintaining strong relationships with internal and external customers.

Skills

Attention to detail

Organizational skills

Communication skills

Analytical thinking

Time management

Education

Bachelor’s Degree

Tools

Microsoft Excel

Job description

Clarks Outlet is seeking an E‑Commerce Coordinator in Needham, MA to manage product setup and ongoing listings across Amazon, Zappos, and other online retailers. You will coordinate with Product, Marketing, Sales, and Customer Service to ensure accurate catalog data and timely updates.

The role emphasizes meticulous content creation, catalog maintenance, and proactive issue resolution to support wholesale e‑commerce growth and superior partner satisfaction.