E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)

Whole Foods Market; Medford (MA); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking an Associate Team Leader for E-Commerce in Medford, MA to oversee grocery delivery and pick-up operations. The ATL will coach Team Members, ensure safety and quality, manage staffing and shift execution, and drive continuous process improvements across cross-functional teams.

This role emphasizes hands-on leadership, training, and timely problem-solving to meet customer order times and uphold store standards, with a focus on safety, productivity, and engaged

Qualifications

• Onboard and train Team Members on shopping SOPs, staging, quality standards, and safety protocols.
• Provide timely coaching and feedback to drive skill development and accountability.
• Partner with Team Leader to identify high-potential members and create development plans.
• Lead team huddles to communicate priorities and address operational challenges.

Responsibilities

• Maintain a safe work environment through proactive hazard identification and documentation.
• Ensure adherence to safety and food safety protocols through observation and coaching.
• Investigate incidents and implement preventive actions.
• Monitor order times and resolve delays or issues affecting customer experience.
• Optimize shift operations by forecasting and real-time staffing adjustments.
• Lead process improvements by testing new approaches and implementing solutions.
• Ensure proper handling of substitutions, out-of-stocks, and special requests.

Skills

Leadership

Coaching

Onboarding

Safety compliance

Team engagement

Cross-functional partnership

Job description

The Associate Team Leader (ATL) for E-Commerce supports the grocery delivery and pick-up experience for our customers. This role requires a talented, resilient leader with accountability across five critical areas: safety, quality, customer service, productivity, and team member engagement. ATLs will ensure Team Members are on-boarded and well trained, provide timely coaching for Team Members, maintain a safe work environment through proactive hazard identification, support productivity by reviewing forecasts and optimizing shift operations to meet customer order times, and lead process improvements by identifying bottlenecks and implementing solutions. ATLs will partner cross-functionally to maintain seamless workflows and embrace agility by testing new approaches, special projects and fostering an energized team culture.

• Ensure Team Members are onboarded and well trained on shopping standard operating procedures, staging procedures, quality standards, and safety protocols
• Provide timely coaching and performance feedback through regular one-on-one conversations to drive skill development, accountability, and engagement
• Partner with Team Leader to identify high-potential Team Members and create development plans
• Lead and participate in team huddles and meetings to communicate priorities, celebrate wins, and address operational challenges
• Maintain a safe work environment through proactive hazard identification, resolution, and documentation
• Ensure Team Members follow safety and food safety protocols through observation and direct coaching
• Investigate incidents and near-misses, completing required reports and implementing preventive actions
• Partner with store leadership to drive safety culture and compliance with regulatory requirements
• Own order accuracy and quality by conducting audits, analyzing trends and customer feedback, implementing solutions and coaching as needed
• Monitor customer order times and proactively resolve delays, escalated concerns, or experience issues
• Partner with other departments to improve customer experience
• Ensure proper handling of product substitutions, out-of-stocks, and special customer requests
• Optimize shift operations by reviewing forecasts, creating deployment plans, leading daily task delegation, and adjusting staffing in real-time to balance workload and maximize efficiency
• Identify operational bottlenecks and lead process improvement initiatives by testing new approaches, analyzing results, and implementing solutions to support optimal productivity
• Ensure proper tools, equipment, and supplies are available and functioning to support operations
• Communicate effectively with Team Members, leadership, cross-functional partners, customers, and third-party vendors.
• Demonstrate proficiency in all E-Commerce duties and serve as subject matter expert for the team
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

The wage range for this position is $20.05-$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.