E-Commerce Supervisor - Full Time

Whole Foods Market IP. L.P.; Austin (TX); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor for E-Commerce to support daily grocery delivery and pickup operations, serving as a foundation for E-Commerce leadership. You will ensure Team Members follow processes while maintaining safety, quality, and customer service, and assist with onboarding and real-time guidance on the floor.

The role focuses on productivity, order accuracy, and cross-functional coordination, with a wage range of $15.50-$29.20 per hour and access to Whole Benefits,

Responsibilities

• Demonstrate proficiency in all E-Commerce duties including shopping, staging, and order fulfillment
• Assist with Team Member onboarding by demonstrating proper shopping techniques, staging procedures, and quality standards
• Monitor shopper flow and operations to support productivity targets and meet customer order times
• Ensure Team Members follow safety and food safety protocols while maintaining organized staging areas and workspaces
• Monitor order accuracy and quality standards through spot checks on staged orders, verifying product quality, substitutions, and packaging standards
• Provide real-time guidance to Team Members on the floor to reinforce established processes
• Support shift operations by reviewing forecasts, coordinating daily task delegation, and helping optimize Team Member deployment
• Coordinate with other departments to maintain timely process flow for order fulfillment
• Identify, resolve, and report hazards to maintain a safe work environment
• Identify and report operational bottlenecks or process improvement opportunities to leadership
• Maintain customer awareness by monitoring order times and communicating delays or issues to leadership
• Assist customers and third-party vendors with questions about online orders, pickup procedures, and product availability
• Support resolution of customer concerns by coordinating with Team Leadership and other departments
• Monitor Team Member performance and elevate concerns or development needs to leadership
• Communicate effectively with Team Members, leadership, and cross-functional partners
• Maintain a positive work environment
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

Skills

Team leadership

Customer service

Safety procedures

Food safety

Productivity monitoring

Onboarding

Job description

The Supervisor for E-Commerce supports daily operations for the grocery delivery and/or pickup experience. This role serves as the foundation for E-Commerce leadership and requires a solution oriented, resilient team member ready to develop leadership skills across five critical areas: safety, quality, customer service, productivity, and team member engagement. This role will support the Associate Team Leader and Team Leader by ensuring Team Members follow established processes while maintaining safety and quality. Support productivity by monitoring shopper flow and operations to meet customer order times. Assist with Team Member onboarding and provide real-time guidance on the floor. Embrace agility by testing new approaches and contributing to an energized team culture.

• Demonstrate proficiency in all E-Commerce duties including shopping, staging, and order fulfillment
• Assist with Team Member onboarding by demonstrating proper shopping techniques, staging procedures, and quality standards
• Monitor shopper flow and operations to support productivity targets and meet customer order times
• Ensure Team Members follow safety and food safety protocols while maintaining organized staging areas and workspaces
• Monitor order accuracy and quality standards through spot checks on staged orders, verifying product quality, substitutions, and packaging standards
• Provide real-time guidance to Team Members on the floor to reinforce established processes
• Support shift operations by reviewing forecasts, coordinating daily task delegation, and helping optimize Team Member deployment
• Coordinate with other departments to maintain timely process flow for order fulfillment
• Identify, resolve, and report hazards to maintain a safe work environment
• Identify and report operational bottlenecks or process improvement opportunities to leadership
• Maintain customer awareness by monitoring order times and communicating delays or issues to leadership
• Assist customers and third-party vendors with questions about online orders, pickup procedures, and product availability
• Support resolution of customer concerns by coordinating with Team Leadership and other departments
• Monitor Team Member performance and elevate concerns or development needs to leadership
• Communicate effectively with Team Members, leadership, and cross-functional partners
• Maintain a positive work environment
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
• Maintains operational standards including but not limited to safety and store security protocols
• Ensure adherence to all company policies, procedures, and regulatory requirements
• Performs other duties as assigned by store or company leadership

The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.