E-Commerce Assistant Manager

Roche Bros. Supermarkets; Sudbury (MA); On-site; USD 26,725 - 34,715; Full time

Job summary

Roche Bros. Supermarkets in Sudbury, MA is seeking an Assistant E-Commerce Manager to assist in managing personal shopping and delivery services. This role requires effective communication skills, the ability to handle multiple tasks efficiently, and a commitment to excellent customer service. Responsibilities include coordinating orders, maintaining product quality, and supporting team morale. The position offers a competitive hourly wage between $19.40 and $25.20, depending on experience and qualifications.

Qualifications

• Must be 18 years of age.
• Must be authorized to work in the U.S.
• Ability to handle multiple orders within a given time frame.

Responsibilities

• Support the E-Commerce Manager in managing the team.
• Coordinate orders and delivery with shopping manager.
• Ensure all customer orders are accurately picked and delivered.

Skills

Initiative

Basic computer knowledge

Ability to follow verbal directions

Organized

Self-confidence

Customer service

Education

High School diploma or equivalent

Tools

Mobile device or tablet

Bluetooth scanners

POS lane

Delivery vehicle

Job description

Overview

Support the E-Commerce Manager in effectively managing the personal shopping and delivery driver team for quality, productivity, profitability and efficiency. Will help plan, organize, coordinate and schedule multiple online orders to be completed within a given time frame while providing our customer the best product we have to offer and outstanding customer service. The Assistant E-Commerce Manager must be an effective communicator who can lead, coach, direct and teach others. The Assistant E-Commerce Manager will function as the department manager in his/her absence.

Minimum Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Complete training in the E-Commerce department.
• Ability to display initiative and work with limited supervision.
• Must possess the ability to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Capable of following verbal directions, organized, self-confident, and committed to excellence.
• Ability to display initiative and work with limited supervision.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Treat customers and associates in a courteous and friendly manner.
• Coordinating orders and delivery with shopping manager.
• Proper “on location” customer service and communication.
• Work efficiently and at an acceptable pace.
• Handling each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Master the store layout for efficient picking procedures and demonstrate product knowledge.
• Pick, store and label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Effectively control proper storage limiting shrink and damaged goods.
• Retrieves and fills customer’s orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Ensure all wage and hour policies and regulations are adhered to.
• Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget.
• Follow proper hand washing, good sanitation, food storage and handling procedures.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.

Secondary Job Functions

• Ensure that all customer orders are correctly charged, refunded and/or credited.
• Effectively communicating with customers out of stocks, substitutions, pick-up, and delivery schedule changes.
• Motivate associates by consistently praising, recognizing and involving. Devote proper time and attention to training.
• Guarantee outstanding product quality and timely service through cooperation with store manager; assuring that each item is picked, stored and delivered without compromise of Roche Bros.
• Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping.
• Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry).
• Responsible for maintaining all e-commerce equipment, ensuring it is in proper working order and condition, including delivery vehicles, cell phones, and GPS systems.
• Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Crawling

0% (N) Never

Sitting, pushing and pulling up to 250 lbs, climbing up to 8 feet, kneeling, and crouching.

1-33% (O) Occasionally

Carrying and lifting up to 50 lbs, bending, balancing, reaching at waist or overhead, and stooping.

34-66% (F) Frequently

Standing or walking on tile or concrete, handling, feeling, talking, seeing, hearing, and smelling.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, cluttered floor surface, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck, slippery floor surface, and contact with sharp objects.

34-66% (F) Frequently

Hazardous equipment (mechanical moving parts).

67-100% (C) Continuously

Machines, tools, and equipment utilized:

Mobile device or tablet, Bluetooth scanners, printers, POS lane, electronic scale, u-boats / carts, delivery vehicle, delivery totes, GPS, cell phones

Repetitive Action:

Continuous movement of entire body.

Working Conditions: Working environment is inside and occasionally outside and may include exposure to hot and cold temperatures.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $19.40 - $25.20 per hour.