E-commerce Annotation Specialist

mercor; United States; Remote; USD 55,000 - 69,000; Part time

Job summary

Mercor is seeking a Shopify Shop App Annotator to evaluate shopper-agent conversations and apply tagging within a fixed taxonomy. This contract, remote role offers about 5 hours per week at $40–$50 per hour.

Responsibilities include evaluating conversations, identifying thumbs-down moments, assigning primary and secondary tags, and writing concise explanations of labeling decisions. Ideal for precise, English-literate annotators with structured-reading skills.

Qualifications

• Apply a fixed taxonomy consistently.
• Comfort reading structured traces to understand agent actions.
• Restraint under ambiguity to use the unknown label appropriately.
• Clear, concise written English for explaining labeling decisions.

Responsibilities

• Evaluate full shopper-agent conversations, including tool calls and their outcomes.
• Identify the specific turn that received a thumbs-down from the shopper.
• Classify the issue with a primary domain tag and a specific secondary tag.
• Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
• Work independently and asynchronously to maintain consistency in tagging across conversations.

Skills

Rule discipline

Structured reading

Ambiguity handling

Clear English writing

Job description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position

Position: Shopify Shop App Agent Annotator
Type: Contract
Compensation: $40–$50/hour
Location: Remote
Commitment: ~5 hours/week

Role Responsibilities

• Evaluate full shopper-agent conversations, including tool calls and their outcomes.


• Identify the specific turn that received a thumbs-down from the shopper.


• Classify the issue with a primary domain tag and a specific secondary tag.


• Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.


• Work independently and asynchronously to maintain consistency in tagging across conversations.

Qualifications

Must-Have

• Rule discipline to apply a fixed taxonomy consistently.


• Comfort reading structured traces to understand agent actions.


• Restraint under ambiguity to use the unknown label appropriately.


• Clear, concise written English for explaining labeling decisions.

Preferred

• Consumer e-commerce fluency in orders, tracking, and platform responsibilities.


• Prior annotation, labelling, or model-evaluation work with a defined rubric.


• Experience with the Shop app or other AI shopping assistants.


• Familiarity with customer-support operations and escalation paths.